Emily Dougher
Kissimmee,FL
Summary
Dedicated professional with a strong focus on guest safety and satisfaction. Proven ability to enhance customer experiences through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Attractions Attendant
The Walt Disney Company
Orlando, FL
08.2021 - 03.2026
- Ensured guest safety and satisfaction by monitoring ride operations and enforcing safety protocols.
- Assisted in training new attendants on operational procedures and guest engagement techniques.
- Managed queue systems to optimize guest flow and reduce wait times during peak hours.
- Collaborated with maintenance teams to report issues promptly, ensuring timely resolutions for attractions.
- Provided exceptional customer service by addressing guest inquiries and resolving complaints effectively.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
Sales Associate
Disney Store
Concord, NC
09.2019 - 08.2021
- Provided exceptional customer service, enhancing guest experiences and fostering brand loyalty.
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Trained new staff on product knowledge and sales techniques to improve team performance.
- Implemented visual merchandising strategies that enhanced store aesthetics and drove sales engagement.
- Developed and maintained relationships with customers, resulting in repeat business and referrals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Interior Alternative
Charlotte, NC
10.2018 - 05.2019
- Analyzed sales data to identify trends, informing promotional strategies and inventory decisions.
- Led team meetings to discuss sales goals, motivate staff, and share best practices for success.
- Streamlined checkout processes to increase efficiency and reduce wait times during peak hours.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Science -
South Piedmont Community College
Monroe, NC08-2021
Skills
- Patience and empathy
- Safety procedures
- Cleanliness standards
- Tour guiding
- Customer service
- Team Training
- Hospitality and accommodation
- Positive attitude
- Strong work ethic
- Customer assistance
- Problem-solving abilities
- Multitasking
Timeline
Attractions Attendant
The Walt Disney Company
08.2021 - 03.2026
Sales Associate
Disney Store
09.2019 - 08.2021
Sales Associate
Interior Alternative
10.2018 - 05.2019
Associate of Science -
South Piedmont Community College