Alequesia Mays
Beaumont,TX
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
11
11
years of professional experience
Work History
Case Manager
Rescare Homecare
Beaumont, TX
01.2024 - 07.2024
- Advised staff members on effective strategies for working with challenging client behaviors.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained up-to-date case records with case activity status.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Utilized case management software and databases for efficient information tracking.
- Prepared and presented case reports and summaries to stakeholders and management.
- Assisted clients in setting realistic goals and developing action plans.
- Participated in professional development opportunities to stay current with best practices in case management.
- Facilitated group sessions and workshops for clients on various topics.
- Maintained confidentiality and adhered to professional ethics and standards.
Daycare Owner
Butterfly Learning Center
Beaumont, TX
06.2022 - 08.2023
- Monitored inventory levels of food items, toys and other necessary supplies needed for daily operations.
- Responded promptly to customer inquiries or complaints related to childcare services.
- Developed marketing strategies to promote the daycare center within the local community.
- Hired and trained qualified teachers to provide quality childcare services.
- Collaborated with other daycare centers in order to share best practices and resources.
- Provided guidance and direction to staff members on handling difficult situations with children.
- Observed daycare activities to assess quality and provided feedback to staff to improve service.
Customer Service Representative
CVS insurance
Beaumont, TX
11.2021 - 07.2022
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Strengthened customer retention by offering discount options.
- Oversaw warranty counseling process to manage expense controls.
PreK Teacher
Once Upon A Dream Tea Parties
Beaumont, TX
05.2019 - 11.2021
- Supervised recesses and lunch periods while ensuring safety of all students.
- Promoted language acquisition through storytelling or interactive play activities.
- Encouraged parent involvement by providing feedback on student achievement at conferences or meetings.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Taught children foundational skills in colors, shapes and letters.
- Promoted good behaviors by using positive reinforcement methods with children.
Stocker
Target
Garland, TX
11.2017 - 04.2019
- Organized storage areas for efficient use of space.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Packed boxes for shipment using appropriate packing materials.
- Monitored expiration dates of perishable items to ensure freshness.
- Arranged merchandise in an attractive manner to promote sales.
- Provided customer service by answering questions about product location, price and availability.
- Processed returns quickly and accurately according to company policy.
Carrier
Beaumont Enterprise
Beaumont, TX
11.2016 - 11.2017
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier/stocker/sunday Manager
Market Basket
Beaumont, TX
08.2013 - 09.2016
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
CDA - Childcare Development
LIT
Beaumont, TX06-2020
High School Diploma -
Central MM High School
Beaumont, TX06-2013
Some College (No Degree) - Business Administration and Management
Strayer
OnlineSome College (No Degree) - Pyschology
SNHU
OnlineSkills
- Client Advocacy
- Records Management
- Patient support
- Performance Tracking
- Email and Telephone Etiquette
- Relationship Building
- Emotional awareness
- Case Management Tracking
- Staff Management
- Patient Management
- Case Documentation
- Problem-Solving
- Progress evaluations understanding
- Care Coordination
- Group Therapy
- Case Management
- Needs Assessment
- Treatment Planning
- Recruitment
- Progress Evaluations
- Positive Attitude
- Resource Management
Timeline
Case Manager
Rescare Homecare
01.2024 - 07.2024
Daycare Owner
Butterfly Learning Center
06.2022 - 08.2023
Customer Service Representative
CVS insurance
11.2021 - 07.2022
PreK Teacher
Once Upon A Dream Tea Parties
05.2019 - 11.2021
Stocker
Target
11.2017 - 04.2019
Carrier
Beaumont Enterprise
11.2016 - 11.2017
Cashier/stocker/sunday Manager
Market Basket
08.2013 - 09.2016
CDA - Childcare Development
LIT
High School Diploma -
Central MM High School
Some College (No Degree) - Business Administration and Management
Strayer
Some College (No Degree) - Pyschology
SNHU
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