Emily Dow
Red Wing,MN
Summary
Results-oriented professional driven to maximize business through referrals and sales. Enthusiastic individual with professional and neat appearance accustomed to providing manicures and nail designs to clients of all ages.
Dynamic manicurist with distinguished knowledge and commitment to maintaining excellence for any number of customers. Skilled at cultivating and maintaining relationships with customers. Successful at increasing profits and repeat customer numbers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns great marks for work quality and speed.
Overview
19
19
years of professional experience
Work History
Retail Supervisor
Island Peži
Red Wing, MN
07.2024 - 11.2024
- Monitored sales performance of team members to ensure goals were met or exceeded.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Contributed to merchandising ideas at team meetings to increase sales.
- Updated visual merchandising displays to attract customers and promote sales.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Supervised work of cashiers, training new team members and monitoring performance.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Resolved customer complaints and issues, maintaining high customer satisfaction ratings.
- Supervised team of retail associates, ensuring high-quality customer service and operational efficiency.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Used Point of Sale register system to complete transactions.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
- Processed credit card payments and counted back change and currency with accuracy rate.
Nail Technician
Treasure Island Hotel & Casino
Red Wing, MN
08.2023 - 07.2024
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Develop clean and fresh looking nails.
- Cleaned and sterilized tools and work areas between customers.
- Being time efficient.
- Teaching nail care for at home.
- Provided excellent customer service through friendly interactions with clients.
- Ensured that safety protocols were followed during each service provided.
- Demonstrated knowledge of all products and services offered in the salon.
- Conducted consultations with clients to determine their needs and preferences.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Responded promptly to customer inquiries and complaints.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Attended continuing education courses related to nail care techniques.
- Followed health regulations regarding sanitation practices throughout the salon.
- Provided manicures, pedicures and nail treatments to clients.
- Promoted additional services to existing clients in order to increase revenue.
- Performed high volume of daily customers gel, and natural manicures.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Built repeat client base to increase profits and stabilize cash flow.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Maintained supply inventory and replenished to maintain consistent availability.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
Manager
Papa Murphy's
Red Wing, MN
12.2009 - 04.2010
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
Food Service Worker
Lilys coffee
Red Wing, Minnesota
03.2006 - 08.2006
- Delivered food orders promptly and accurately to guests tables.
- Properly stored all leftover food items after each shift.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Operated dishwashing machines safely and efficiently.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Prepared beverages such as coffee, tea, soda.
- Organized take-out orders for customers who requested them.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
Education
Nail Technician -
Nova Academy of Cosmetology
Rochester, MN05-2016
High School Diploma -
Red Wing Senior High School
Red Wing, MN02-2009
Skills
- Manicures
- Nail Preparation
- Cuticle care
- Callus Removal
- Nail Polish Application
- Gel Application
- Pedicure Techniques
- Paraffin Treatments
- Manicure Techniques
- Nail Stamping
- Cuticle Hydration
- Nail Care and Shaping
- Infection controls
- Sanitation Procedures
- Time Management
- Problem-solving skills
- Product Knowledge
- Customer Education
- Customer Service
- Verbal and written communication
- Inventory controls
- Training and coaching
- Appointment Scheduling
- Relationship Building
- Workspace Organization
- Cash Handling
- Payment Processing
- Product Sales
- Tool Sanitization
- Attention to Detail
- Goal Setting
- Problem-solving aptitude
- Detail Oriented
- Excellent Communication
- Front Desk Management
- Client satisfaction
- Effective Communication
- Equipment Setup
- Personnel Scheduling
- Foot Massage
- Hand Massage
- Product Upselling
- French Manicures
Timeline
Retail Supervisor
Island Peži
07.2024 - 11.2024
Nail Technician
Treasure Island Hotel & Casino
08.2023 - 07.2024
Manager
Papa Murphy's
12.2009 - 04.2010
Food Service Worker
Lilys coffee
03.2006 - 08.2006
Nail Technician -
Nova Academy of Cosmetology
High School Diploma -
Red Wing Senior High School
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