Hi, I’m
Emily Draper
Santa Ana,CA
Summary
Dynamic SaaS Client Onboarding Team Manager who is solutions-oriented and motivated to develop a world-class experience for client base. Committed to be to lead the Client Success Team to achieve their monthly KPIs and sales targets, which will contribute to the overall retention of customers in the network.
Work History
HouzzIrvine, CA
Global SaaS Onboarding Team Manager
06.2019 - Current
Job overview
- Developed a high-performing team by providing ongoing trainings to drive results and continued improvement in Software Engagement, Revenue Retention, Cancellation and Add On performance metrics
- Ensured compliance with company policies as well as reduced monthly cancellation rates by 30% with targeted retention initiatives, through a comprehensive team training on Strategies To Mitigate Cancellation Requests.
- Over a 2 year period, led the COS Team performance by consistently hitting 25% above KPI month over month, driving department milestones.
Private Practice SolutionsLos Angeles/ Orange County/ San Diego , CA
Regional Medical Device Consultant
11.2016 - Current
Job overview
- Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close.
- Used a consultative sales approach to understand customer needs and create sales strategies that increase profitability.
- Provided sales presentations and on-site demonstrations to clients on the features, benefits and competitive information of products.
- Consistently awarded top productivity and sales in company challenges.
Lululemon Athletica Newport Beach/ Dallas , CA
Visual Merchandising Manager
12.2010 - 07.2016
Job overview
- Strategized with the visual merchandising team to design product inventory business plans to drive continuous profitability improvements.
- Organized and facilitated community events to prospect and qualify with potential clientele within assigned geographic territories.
- Developed and implemented value-added strategies for merchandising to increase profitability.
Overview
14
years of professional experience
Education
University Of Louisville, Louisville, KY
Bachelor Of Arts from Art History
2007
Skills
- Innovative Marketing Strategy
- Excellent Interpersonal Skills
- Public Speaking
- Network Development
- Product Knowledge
- Relationship Building and Rapport
Timeline
Global SaaS Onboarding Team Manager
Houzz
06.2019 - Current
Regional Medical Device Consultant
Private Practice Solutions
11.2016 - Current
Visual Merchandising Manager
Lululemon Athletica
12.2010 - 07.2016
University Of Louisville
Bachelor Of Arts from Art History
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