Emily Dunlap
Wayzata,MN
Summary
Dynamic and detail-oriented professional with a proven track record in multitasking and organization, honed as a Personal Assistant and Medical Receptionist. Excelled in customer service at True Value Hardware Store, enhancing customer loyalty. Skilled in administrative support and maintaining confidentiality, I bring a strong work ethic and a keen eye for detail to every role.
Overview
10
10
years of professional experience
Work History
Personal Assistant
Self-employeed
Wayzata, MN
06.2022 - 06.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Coordinated appointments with medical professionals.
Sales Associate
True Value Hardware Store
Navarre, MN
09.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Homemaker
Self-employeed
Wayzata, MN
07.2015 - 09.2021
- Raised my young daughter and managed the household.
Medical Receptionist
Ness Plastic Surgery
Wayzata, MN
09.2014 - 09.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Massage Therapy - Anatomy And Physiology
Center Point Massage And Shiatsu Therapy School & Clinic
Saint Louis Park, MN08.2000
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Detail-oriented mindset
- Appointment Scheduling
- Valid Driver's License
- Administrative Support
- Discretion and Confidentiality
- Expense tracking knowledge
Timeline
Personal Assistant
Self-employeed
06.2022 - 06.2024
Sales Associate
True Value Hardware Store
09.2021 - 09.2022
Homemaker
Self-employeed
07.2015 - 09.2021
Medical Receptionist
Ness Plastic Surgery
09.2014 - 09.2015
Massage Therapy - Anatomy And Physiology
Center Point Massage And Shiatsu Therapy School & Clinic