Emily Durst
Vero Beach,FL
Summary
Accomplished Customer Experience Coordinator at TJX Companies, adept in enhancing service delivery and resolving complex issues, ensuring customer satisfaction. Leveraged exceptional customer service and POS operation skills, significantly improving team performance. Cultivated strong relationships and streamlined service processes, demonstrating a reliable work ethic and a warm, engaging demeanor.
Overview
7
7
years of professional experience
Work History
Server
Waldo’s Restaurant
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Private Nanny
Private Home
08.2021 - 11.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Customer Experience Coordinator
TJX Companies
10.2017 - 07.2021
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Helped customers understand return policies and processed items.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Education
No Degree - Education
Indian River State College
Ft. Pierce, FLHigh School Diploma -
Vero Beach High School
Vero Beach, FL05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Point of sale operation
- Reliable and Responsible
- Warm and Friendly
Timeline
Server
Waldo’s Restaurant
11.2021 - Current
Private Nanny
Private Home
08.2021 - 11.2021
Customer Experience Coordinator
TJX Companies
10.2017 - 07.2021
No Degree - Education
Indian River State College
High School Diploma -
Vero Beach High School
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