EMILY DUTCH
Sacramento,CA
Summary
Innovative and results-driven professional with over 20 years of experience across higher education, public, private, and non-profit sectors. Proven expertise in leadership, team building, project management, and strategic planning, with a strong track record of improving operational efficiency and driving business growth. Adept at managing complex projects and developing organizational strategies that yield measurable results. Skilled in fostering productive relationships with stakeholders, leading cross-functional teams, and implementing continuous improvement methodologies. Recognized for exceptional problem-solving abilities, effective communication skills, and a commitment to excellence in every endeavor.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consultant
Clutch
07.2022 - Current
- Lead team of 6 contracted business analysts for California Department of Public Health Immunization Branch in correction of 12,000 patient records monthly
- Provide oversight of workload distribution for 6 direct and 8 indirect reports, enhancing team productivity by 35%.
- Manage client relationships and resources across project efforts, provide resource planning, resource forecasting, coworker training/ development
- Evaluate client needs and expectations, establishing clear goals for each consulting engagement
- Collaborate with cross-functional teams to successfully deliver comprehensive solutions, enhanced process efficiency and productivity for clients, increasing client deliverables by 20%
- Enhance communication among team members, fostering collaborative and supportive work environment through daily and weekly check-ins
- Streamlined reporting processes with creation of dynamic dashboards using visualization tools such as Power BI
Operations Lead and Project Consultant
Syphax Strategic Solutions
01.2022 - Current
- Collaborate with executive leadership and act as strategic thought partner to Principal/Founder to operationalize and organize internal process to increase business development by 25%
- Coordinate management consulting services to CEO clients for strategic planning, organizational change and development, board governance and emerging leadership development
- Manage high-profile client engagements, consistently delivering exceptional results that exceeded expectations for both parties involved
- Provide project management consulting to clients, driving 30% increase in business process efficiency
- Develop innovative approaches for problem-solving that enabled companies to overcome challenges more effectively
- Direct operational strategy projects, resulting in measurable business results for 3 major clients
Lead Faculty Facilitator
Nehemiah Emerging Leaders Program
05.2019 - Current
- Train and coach approximately 15 fellows annually in 10-month program
- Provide constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Develop course content and training materials, leading to 25% improvement in leadership competencies
- Foster inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed
- Identify areas in need of improvement and implement solutions
- Enhance program effectiveness by collaborating with colleagues to review and revise curriculum content regularly
- Collaborate closely with executive leadership to develop strategic plans for long-term growth
Project Manager
Sacramento Black Chamber of Commerce
02.2022 - 12.2022
- Led successful execution of complex projects simultaneously, ensuring quality outcomes for all stakeholders
- Performed project tracking through clear and concise status reports and time management reports; proactively identified issues and tracked progress against commitments, utilizing Microsoft Project, Google Workspace, and Gantt charts
- Worked with 6 partner organization leaders to develop and execute programs focused on workforce development and upskilling
Business Analyst
Unleashing Leaders
10.2020 - 07.2022
- Served as contracted team lead for California Department of Public Health in COVID-19 Call Center, Vaccine Staff Allocation, and CAIR Help Desk departments
- Developed high-quality documentation of SOPs and workflow processes to support training efforts, helping employees fully understand new systems and procedures and improving team efficiency by 30%
- Analyzed and developed solutions to improve and enhance client needs, define measurable outcomes, and determine prioritization of work
- Collaborated with internal and external partners on process improvement, systems management, and client reporting to ensure service-level agreement expectations.
Chief Administrative Officer/Project Manager
Clutch
09.2019 - 01.2022
- Collaborated with co-founders to develop long-term strategies for sustained growth and success
- Conducted screening, interviewing, and facilitation of hiring and onboarding process for new hires for client placements
- Streamlined event planning processes by implementing efficient project management strategies
- Managed administrative logistics of events planning, event booking, and event promotions
Vice President of Member Relations
Sacramento Metro Chamber of Commerce
10.2016 - 11.2018
- Responsible for leadership and management of membership department, including both acquisition and retention of approximately 1400 members and $900,000 in departmental revenue
- Partnered with CEO on oversight of operations, finance, and special projects, including performance management, budget development and monitoring, and staff onboarding and training improving operational efficiency by 10%
- Led and implemented planning that leveraged use of data to redefine value and elevate membership experience
Director of Student Life Programs
Drexel University
08.2011 - 08.2016
- Provided overall leadership for Office of Student Life at Sacramento Campus serving diverse student body, across 7 schools, of approximately 300 students annually, as well as alumni, faculty, and staff
- Developed and implemented comprehensive strategy, programming model, and policies and procedures for student support services and alumni events increasing student and alumni engagement by 25%
- Oversaw portfolio of programs for School of Education, including advisement, recruitment, communications, technology, and faculty support.
- Managed budget allocation for student life programs, maximizing resources for meaningful experiences
Education
Doctor of Education (ABD) - Leadership and Management
Drexel University
Philadelphia, PA01.2017
Master of Science - Higher Education Administration
Drexel University
Philadelphia, PA01.2012
Bachelor of Science - Speech-Language Pathology
University of The Pacific
Stockton01.2002
Skills
- Team Leadership & Development
- Staff Training / Development
- Program and Project Leadership
- Process Improvement
- Strategic Planning
- Problem-Solving
- Client Relationships
- Organizational Development
- Change Management
Certification
Project Management Professional certification | Project Management Institute
Prosci® Certified Change Practitioner | Prosci
Certified Scrum Master | Scrum Alliance, Inc.
Lean Six Sigma, Green Belt Certification | The Council for Six Sigma Certification (CSSC)
Leadership Senior Fellow | Nehemiah Emerging Leaders Program
Recognition
Sacramento Business Journal's 40 Under 40
Comstock's Magazine inaugural list of Sacramento's Young Power Players and Influencers
Drexel University President's Award finalist for Staff Leadership
Timeline
Consultant
Clutch
07.2022 - Current
Project Manager
Sacramento Black Chamber of Commerce
02.2022 - 12.2022
Operations Lead and Project Consultant
Syphax Strategic Solutions
01.2022 - Current
Business Analyst
Unleashing Leaders
10.2020 - 07.2022
Chief Administrative Officer/Project Manager
Clutch
09.2019 - 01.2022
Lead Faculty Facilitator
Nehemiah Emerging Leaders Program
05.2019 - Current
Vice President of Member Relations
Sacramento Metro Chamber of Commerce
10.2016 - 11.2018
Director of Student Life Programs
Drexel University
08.2011 - 08.2016
Doctor of Education (ABD) - Leadership and Management
Drexel University
Master of Science - Higher Education Administration
Drexel University
Bachelor of Science - Speech-Language Pathology
University of The Pacific
Project Management Professional certification | Project Management Institute
Certified Scrum Master | Scrum Alliance, Inc.
Lean Six Sigma, Green Belt Certification | The Council for Six Sigma Certification (CSSC)
Leadership Senior Fellow | Nehemiah Emerging Leaders Program
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