Emily Duvernay
Saint Francisville,Louisiana
Summary
Highly motivated and experienced Patient Access Supervisor & Associate Program Manager with a strong background in leadership and team management. Deep understanding of specialty pharmacy patient access programs and operational implementation. Dedicated to delivering exceptional client service and optimizing revenue cycle processes. Committed to staying up-to-date with industry regulations, driving innovative development, and ensuring compliance. Seeking a challenging role as an Operational Leader in Market Access to leverage leadership skills and make valuable contributions to the success of a growing organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor-Associate Program Manager
Kroger Specialty Pharmacy
01.2014 - Current
- 12 years PBM knowledge, prior authorizations, appeals, benefit investigation, workman's compensation, and manufacturer HUB relations
- 5 years as single point of contact for 3 PSP programs leading SP & HUB liaisons
- Subject Matter Expert in the Autoimmune space including 10 years of Biologic coordination
- Creates and holds strong client relationships and fosters effective collaboration to achieve initiatives
- Orchestrates and maintains oversite of Patient Access department daily operations
- Mentors team of 20+ patient access coordinators assuring consistent delivery of exceptional customer service and strict adherence to industry standards
- Consistent quality/accuracy scores of 98% success rate by approvals or program enrollment
- Defined and standardized audits for a department of 100+ associates
- Performs monthly audits, coaching, and training
- Developed training programs multi-functional teams, improving onboarding effectiveness and accelerating time-to-productivity
- Collaborates with cross-functional teams to streamline workflow and ascertain improvement in efficiency and patient/provider satisfaction
- Researches, collects, and presents data in Quarterly Business Review presentations supplying strategic insight to partners
- Conducts research and canvases market access trends to identify opportunities to enhance revenue cycle management
- Audits business contracts, analyzing KPIs and discovering areas for improvement and/or profit
- Designed and executed product launches & access program policy/procedure in cooperation with client program managers and HUB liaisons
- Spearheaded the development and implementation of 4-patient support programs, ensuring compliance with industry regulation and increasing patient adherence rate by 30%.
Medical Assistant
Bone & Joint Clinic of Baton Rouge
05.2012 - 01.2014
- Obtained client medical history and medication information.
- Directed 60+ patients daily to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Answered 40+ calls daily optimizing appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Bachelors of Social Science - Sociology
University of Louisiana Monroe
MONROE, LOUISIANA05.2012
Skills
- Team Management & Leadership Skills
- Effective problem solving & Critical thinking skills
- Collaborative Mindset and Excellent Communication
- Adaptability, Flexibility and Reliability
- Project Planning and Coordination
- Goals and performance
- Customer Relationship Management (CRM)
- Proficient Microsoft Package Skills
- Qualitative Research
- Customer Segmentation
- Competitive Analysis
- Accuracy, Efficiency, and Goal Oriented Mindset
- Operations Management
Web
www.linkedin.com/in/emily-thevenot-duvernay
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Patient Access Supervisor-Associate Program Manager
Kroger Specialty Pharmacy
01.2014 - Current
Medical Assistant
Bone & Joint Clinic of Baton Rouge
05.2012 - 01.2014
Bachelors of Social Science - Sociology
University of Louisiana Monroe
- CPhT - Certified Pharmacy Technician
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