Emily Dykes
Kissimmee,FL
Summary
Dynamic and adaptable, I excelled at Walt Disney World Resort by leveraging exceptional communication and strong acting abilities to enhance guest experiences and mentor new performers. Demonstrated reliable time management and organizational skills across various roles, consistently meeting tight deadlines. Achieved notable guest satisfaction, embodying the company's values through professional and engaging performances.
Energetic and imaginative with strong passion for bringing characters to life. Possesses solid understanding of improvisation and physical acting, with skills in costume handling and voice modulation. Capable of creating memorable experiences and engaging audiences with vibrant performances.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Character Performer
Walt Disney World Resort
Orlando, FL
06.2022 - Current
- Developed strong improvisational skills, enabling seamless adaptation to unexpected situations during live performances.
- Delivered exceptional customer service by interacting with guests in character both on stage and off stage, enhancing their overall experience.
- Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
- Mentored new cast members in developing their own unique character portrayals, contributing to a cohesive ensemble performance.
- Served as an ambassador for the company brand, upholding its image through professional behavior both on-and offstage.
- Enhanced audience experience by embodying various characters with authenticity and charisma.
- Collaborated effectively with fellow performers to create memorable and engaging scenes for guests.
- Regularly reviewed and updated character knowledge, ensuring accurate representation of evolving storylines or company changes.
Attractions Hostess
Walt Disney World Resort
Orlando, FL
10.2021 - 06.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.
- Delivered friendly, prompt customer service to visitors of Type attractions.
- Greeted guests and answered general questions about park and Type attractions.
- Submitted work orders and requested immediate assistance when needed to keep attraction in tip-top shape.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Performed opening monologue and shared important safety information before activating ride.
Hostess
Ray’s Steak and Ribs
Baxley, GA
09.2021 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
PostNet
Jennifer Morrell
Douglas, GA
01.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Dairy Queen
Joe Moser
Hazlehurst, GA
08.2016 - 12.2019
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor Of Science - Buisness Analysis And Management
Bellevue University
Bellevue, NE03.2024
High School Diploma -
Jeff Davis High School
Hazlehurst, Ga 05.2019
Skills
- Expressive body language
- Collaborative teamwork
- Reliable time management
- Strong acting abilities
- Constructive criticism receptiveness
- Adaptable performance styles
- Exceptional communication
- Strong problem solving
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Responsible and dependable
- Multitasking Abilities
- Can-do attitude
- Organizational skills
Timeline
Character Performer
Walt Disney World Resort
06.2022 - Current
Attractions Hostess
Walt Disney World Resort
10.2021 - 06.2022
Hostess
Ray’s Steak and Ribs
09.2021 - 10.2021
PostNet
Jennifer Morrell
01.2019 - 09.2021
Dairy Queen
Joe Moser
08.2016 - 12.2019
Bachelor Of Science - Buisness Analysis And Management
Bellevue University
High School Diploma -
Jeff Davis High School