Emily Eberhart
Sandy Springs,GA
Summary
Compassionate professional with experience in pharmacy and mental health support. Proven ability to manage medication inventories while providing empathetic care to individuals. Committed to enhancing patient experiences through collaboration and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Hannaford Supermarkets
11.2023 - 06.2025
- Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
- Accurately filled and dispensed around 300 prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
- Maintained a clean and organized work area, including the pharmacy shelves and storage areas
- Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
- Processed insurance claims for patients' prescriptions using electronic systems such as McKesson software
- Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
- Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
- Participated in continuous quality improvement initiatives within the pharmacy department to enhance efficiency and accuracy of operations
- Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes, safety protocols, etc
- Assisted in managing expired medications through proper disposal methods following regulatory guidelines
- Maintained confidentiality of patient information according to HIPAA regulations at all times
- Performed medication inventory reconciliation to identify discrepancies and prevent stockouts or overstock situations
- Managed patient profiles and updated information such as allergies, current medications, and contact details accurately in the pharmacy system
- Collaborated with healthcare providers to resolve insurance coverage issues or prior authorization requirements for specific medications
- Participated in staff meetings and training sessions to stay updated on new drugs, regulations, and best practices within the field of pharmacy
- Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance
Actress / Stage Manager
The Saco River Theatre
02.2019 - 07.2024
- Company Overview: Actors Equity Association
- Actress for the productions of 'The Electric Baby,' 'Wait Until Dark,' 'Dead Man's Cellphone', and 'Private Lives'.
- Stage Manager for production of 'Moon Over Buffalo' 'Dead Man's Cellphone', 'Accomplice', and 'Humble Boy'.
- Props manager
- Scene change manager
- Rehearsal line prompter
- Sound Technician
- Ensured rehearsals ran efficiently
- Managed the stage area during and after rehearsals and performances
- Ran the sound booth during performances
- Followed on-book during rehearsals to mark actor's line discrepancies
- Took note of the rehearsal schedule and what scenes were rehearsed with what actors
Certified CRMA
75 State Street
11.2022 - 06.2023
- Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
- Assisted in crisis intervention situations by providing emotional support and connecting individuals to emergency services when necessary
- Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines
- Attended professional development workshops and trainings to enhance knowledge of mental health disorders and evidence-based interventions
- Administered medications to patients according to prescribed dosage and schedule, ensuring accurate documentation of medication administration
- Monitored patients for any adverse reactions or side effects from medications, promptly reporting any concerns to the healthcare team
- Maintained inventory of medications and supplies, restocking as needed to ensure availability for patient care
- Assisted in the preparation and distribution of medications, following proper procedures for handling and storage
- Performed regular checks on medication carts to verify accuracy of stock levels
- Followed established protocols for controlled substance management, including accurate documentation of controlled substances administered or wasted
- Participated in interdisciplinary meetings to discuss patient progress, medication adjustments, and potential drug interactions
- Ensured compliance with state regulations and facility policies related to medication administration practices
- Maintained confidentiality of patient information in accordance with HIPAA guidelines at all times
Certified CRMA
New Communities
11.2020 - 01.2022
- Administered medications to residents in a timely and accurate manner, ensuring compliance with medication protocols
- Maintained detailed records of medication administration, documenting any changes or reactions observed
- Performed regular inventory checks of medication supplies, restocking as necessary to ensure availability at all times
- Received commendation from supervisors for consistently meeting or exceeding accuracy targets set by the facility
- Provided direct care and support to individuals with mental health conditions, ensuring their safety and well-being
- Assisted in the implementation of individualized treatment plans, following guidelines provided by mental health professionals
- Supported clients in daily activities such as personal hygiene, meal preparation, medication management, and recreational activities
- Participated in staff meetings and training sessions to stay updated on best practices for providing quality mental health care services
- Provided emotional support and actively listened to clients' concerns while maintaining professional boundaries
- Responded promptly to emergency situations by following established protocols for reporting incidents and seeking appropriate assistance if needed
- Demonstrated empathy and compassion towards individuals experiencing mental health difficulties while maintaining professionalism and boundaries
- Assisted in crisis intervention situations by employing de-escalation techniques and following established protocols for ensuring client safety
- Provided transportation support to clients, ensuring their timely arrival at medical appointments, therapy sessions, or other necessary destinations
- Maintained accurate and up-to-date documentation of client interactions including progress notes, incident reports, and medication administration records
- Fostered a therapeutic rapport with clients by actively listening, validating their experiences, and providing non-judgmental support
Certified Dog Trainer
Magic of Paws
07.2020 - 01.2021
- Pet Sitter (in home or at facility)
- Medication Administration
- Certified in knowing dog behavior, bite prevention, and training
- Walking dogs on and off leash
- Front Desk Duty
- Register Duty
- Booking Clients
Waitress
Buxton Common Restaurant
09.2018 - 02.2019
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
- Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
Education
Certificate - Book Editing
IAPCC
08-2022
Diploma - High Honors, AP/College Credits
Bonny Eagle High School
06.2017
Skills
- Animal caregiving
- Creative writing
- Book editing
- Bookkeeping
- Interpersonal skills
- Computer proficiency
- Elderly care assistance
- Theater operations management
- Pharmacy retail
Certification
- First Aid/CPR - Red Cross
- MHSS (Mental Health Support Specialist)
- MHRT-1 (Mental Health Rehabilitation Technician)
- Book Editor - IAPCC College
References
- Available Upon Request
Accomplishments
- Creating Community Award (New Communities, March 2021) for outstanding team support for the mental health services division
- Best Actress for 3 years in the Maine One-Act Competition (2014, 2015, 2017)
- Had an original short play professionally performed in the Portland, Maine area for the King of Crows Playwriting Competition
- Had a feature length stage play copyrighted
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Affiliations
- Writing (Screenplays, books, plays, poetry)
- Acting (Movies and theater)
- Singing
References
References available upon request.
Timeline
Pharmacy Technician
Hannaford Supermarkets
11.2023 - 06.2025
Certified CRMA
75 State Street
11.2022 - 06.2023
Certified CRMA
New Communities
11.2020 - 01.2022
Certified Dog Trainer
Magic of Paws
07.2020 - 01.2021
Actress / Stage Manager
The Saco River Theatre
02.2019 - 07.2024
Waitress
Buxton Common Restaurant
09.2018 - 02.2019
Certificate - Book Editing
IAPCC
Diploma - High Honors, AP/College Credits
Bonny Eagle High School
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