Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ebert

North Collins,NY

Summary

Dependable Customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. I am a hardworking and reliable Customer Service worker focused on going above and beyond to support team and serve customers. Trained in customer service and offering top-notch people pleasing abilities. Motivated to continue to learn and grow as Customer service professional.

Overview

24
24
years of professional experience

Work History

Retail Sales Associate

Camping World
04.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Assistant Manager

Dollar General
12.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.

Assistant Manager

7-eleven
09.2023 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Front End Associate

Walmart
08.2023 - 09.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Head Cashier

Lowes Home Improvement
04.2022 - 08.2023
  • Adhered to all cash handling policies and procedures
  • Processed cash register transactions by inputting product costs and giving back change
  • Solved complaints by customers and issued credits for returned merchandise
  • Greeted all customers and provided prompt and friendly service
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Bagged and packaged customer orders and purchases
  • Collected payment for customer purchases
  • Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty
  • Stayed closely connected with floor operations by engaging customers and offering assistance
  • Kept adequate products on selling floor by checking storeroom for needed inventory
  • Kept store safe by identifying and removing safety hazards such as spills and blocked exits
  • Managed store operations and delivered excellent customer service to build customer loyalty and retention.

Cashier

Tops
10.2021 - 04.2022
  • Communicated with customers daily, provided friendly and courteous service and answered questions
  • Adhered to all cash handling policies and procedures
  • Processed cash register transactions by inputting product costs and giving back change
  • Greeted all customers and provided prompt and friendly service
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Bagged and packaged customer orders and purchases
  • Collected payment for customer purchases.

Key Holder

Dollar General
08.2021 - 10.2021
  • Adhered to all cash handling policies and procedures
  • Processed cash register transactions by inputting product costs and giving back change
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Solved complaints by customers and issued credits for returned merchandise
  • Greeted all customers and provided prompt and friendly service
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Ordered, stocked, and rotated all departments
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Bagged and packaged customer orders and purchases
  • Collected payment for customer purchases
  • Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty
  • Stayed closely connected with floor operations by engaging customers and offering assistance
  • Kept adequate products on selling floor by checking storeroom for needed inventory
  • Managed parts inventory and protected company assets by improving inventory management
  • Kept store safe by identifying and removing safety hazards such as spills and blocked exits
  • Managed store operations and delivered excellent customer service to build customer loyalty and retention.

Cashier

Holland International Speedway
08.2021 - 09.2021
  • Processed cash register transactions by inputting product costs and giving back change
  • Adhered to all cash handling policies and procedures
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Greeted all customers and provided prompt and friendly service.

Daycare Worker

Precious Ones Home Daycare
06.2012 - 02.2013
  • Fed and took care of children
  • Watched over 5-8 children at a time
  • Made sure children's needs were met
  • Cleaned and sanitized toys, play areas and frequently trafficked areas
  • Supervised daily activities and stepped in to redirect problematic behavior or resolve conflicts
  • Provided a creative environment to promote socialization and achievement of developmental milestones
  • Communicated openly and diplomatically to build rapport with parents, caregivers, and staff members
  • Protected children with good safety and security policies
  • Reported child's activities, demeanor, and health concerns to parents at pickup
  • Met needs of children of different ages with developmentally appropriate activities
  • Read stories and played age-appropriate games with children in care.

Cashier

Valu Home Centers
09.2011 - 02.2012
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Processed cash register transactions by inputting product costs and giving back change
  • Adhered to all cash handling policies and procedures
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Collected payment for customer purchases
  • Bagged and packaged customer orders and purchases.

Senior Deli Clerk

Braymiller Markets
07.2010 - 03.2011
  • Checked counters to ensure that food was refrigerated at appropriate temperatures
  • Greeted customers, took orders, recommended new products, and provided efficient service
  • Sliced, weighed, and wrapped deli items carefully to preserve freshness
  • Ensured popular products were stocked to meet customer demand
  • Operated electric slicers, ovens, dishwasher, grinder, knives, and oil-separator machines
  • Operated equipment and cleaned after use, keeping surfaces sanitized
  • Accepted phone orders and prepared food for delivery
  • Helped customers select products based on tastes and preferences.

Finisher

Boston Valley Terra Cotta
07.2009 - 11.2009
  • Supported back-office procedures, including hiring and employment processes
  • Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
  • Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
  • Led cross-functional projects and identified and solved complex problems in all areas of business
  • Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
  • Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
  • Managed allocation of staff resources through close monitoring and projected future staff needs
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
  • Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
  • Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
  • Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
  • Monitored supply usage to reduce waste and company expenses
  • Worked closely with kitchen crew to foster accuracy and efficiency
  • Trained new servers and bussers in company values, culture, and policies
  • Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts
  • Recorded or memorized orders for each table and entered into the computer system
  • Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.

Waitress Manager

Pizza Hut
09.2007 - 07.2009
  • Supported back-office procedures, including hiring and employment processes
  • Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
  • Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
  • Led cross-functional projects and identified and solved complex problems in all areas of business
  • Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
  • Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
  • Managed allocation of staff resources through close monitoring and projected future staff needs
  • Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
  • Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
  • Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
  • Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
  • Monitored supply usage to reduce waste and company expenses
  • Worked closely with kitchen crew to foster accuracy and efficiency
  • Trained new servers and bussers in company values, culture, and policies
  • Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts
  • Recorded or memorized orders for each table and entered into the computer system
  • Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.

Waitress

Ponderosa
01.2007 - 02.2007
  • Adhered to all cash handling policies and procedures
  • Processed cash register transactions by inputting product costs and giving back change
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Solved complaints by customers and issued credits for returned merchandise
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Collected payment for customer purchases.

Cashier

EZ Shop
06.2004 - 10.2004
  • Adhered to all cash handling policies and procedures
  • Processed cash register transactions by inputting product costs and giving back change
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Solved complaints by customers and issued credits for returned merchandise
  • Maintained merchandise displays, including endcaps, floor displays, and aisles
  • Collected payment for customer purchases.

Collections Specialist

Pioneer Credit Recovery Inc
02.2004 - 04.2004
  • Set up payment plans to help customers bring accounts current
  • Reviewed accounts regularly to prioritize collection efforts based on factors such as dates and balance amounts
  • Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
  • Conducted skip tracing to locate individuals responsible for outstanding balances.

Front Desk Associate

Holiday Inn
03.2001 - 01.2004
  • Managed guest reservations and room assignments
  • Greeted guests on arrival and arranged for luggage to be taken to assigned rooms
  • Collected credit card information for each transaction and posted charges to customer folios
  • Reviewed accounts and charges with guests at checkout
  • Coordinated with housekeeping or maintenance departments to help resolve room problems
  • Supported guests in receiving requested assistance with resolving problems
  • Registered guests, promoted hotel services, and upsold guest rooms
  • Assisted customers in obtaining available hotel services
  • Represented brand by upholding hotel's high standards of quality and service
  • Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment
  • Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
  • Posted room charges each day for items such as food, liquor, and pay-per-view services
  • Coordinated responses to guest needs by working with housekeeping, room service, and maintenance
  • Addressed concerns quickly to avoid lasting issues.

Cashier

Walmart
11.2000 - 03.2001
  • Processed cash register transactions by inputting product costs and giving back change
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Adhered to all cash handling policies and procedures
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Greeted all customers and provided prompt and friendly service
  • Bagged and packaged customer orders and purchases
  • Maintained merchandise displays, including end caps, floor displays, and aisles
  • Recognized for providing efficient service with a high degree of accuracy.

Cashier

Walmart
11.2000 - 03.2001
  • Processed cash register transactions by inputting product costs and giving back change
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Adhered to all cash handling policies and procedures
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Greeted all customers and provided prompt and friendly service
  • Bagged and packaged customer orders and purchases
  • Maintained merchandise displays, including end caps, floor displays, and aisles
  • Recognized for providing efficient service with a high degree of accuracy.

Cook, Cashier, Drive-Thru Cashier

McDonalds
09.2000 - 11.2000
  • Processed cash register transactions by inputting product costs and giving back change
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Adhered to all cash handling policies and procedures.

Education

High School Diploma -

Springville Griffith Institute
Springville, NY

Skills

  • Call center procedures
  • Multi-line telephone operations
  • Customer service
  • Upselling and cross-selling
  • Word processing
  • Inbound and outbound calling
  • File organization
  • Recordkeeping and file management
  • Office supply management
  • Schedule and calendar management
  • Office management software
  • Order management
  • Payment processing
  • Safe alcohol service
  • Food handling
  • Liquor and wine service
  • Cash register operation
  • Process transactions
  • Drawer balancing
  • Restock products
  • Price verification
  • Merchandise restocking

Timeline

Retail Sales Associate

Camping World
04.2024 - Current

Assistant Manager

Dollar General
12.2023 - 03.2024

Assistant Manager

7-eleven
09.2023 - 12.2023

Front End Associate

Walmart
08.2023 - 09.2023

Head Cashier

Lowes Home Improvement
04.2022 - 08.2023

Cashier

Tops
10.2021 - 04.2022

Key Holder

Dollar General
08.2021 - 10.2021

Cashier

Holland International Speedway
08.2021 - 09.2021

Daycare Worker

Precious Ones Home Daycare
06.2012 - 02.2013

Cashier

Valu Home Centers
09.2011 - 02.2012

Senior Deli Clerk

Braymiller Markets
07.2010 - 03.2011

Finisher

Boston Valley Terra Cotta
07.2009 - 11.2009

Waitress Manager

Pizza Hut
09.2007 - 07.2009

Waitress

Ponderosa
01.2007 - 02.2007

Cashier

EZ Shop
06.2004 - 10.2004

Collections Specialist

Pioneer Credit Recovery Inc
02.2004 - 04.2004

Front Desk Associate

Holiday Inn
03.2001 - 01.2004

Cashier

Walmart
11.2000 - 03.2001

Cashier

Walmart
11.2000 - 03.2001

Cook, Cashier, Drive-Thru Cashier

McDonalds
09.2000 - 11.2000

High School Diploma -

Springville Griffith Institute

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Emily Ebert