Emily Ebert
North Collins,NY
Summary
Dependable Customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. I am a hardworking and reliable Customer Service worker focused on going above and beyond to support team and serve customers. Trained in customer service and offering top-notch people pleasing abilities. Motivated to continue to learn and grow as Customer service professional.
Overview
24
24
years of professional experience
Work History
Retail Sales Associate
Camping World
Hamburg, NY
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Assistant Manager
Dollar General
Eden, NY
12.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Assistant Manager
7-eleven
Hamburg, NY
09.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front End Associate
Walmart
Hamburg, NY
08.2023 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Head Cashier
Lowes Home Improvement
Hamburg, NY
04.2022 - 08.2023
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Solved complaints by customers and issued credits for returned merchandise
- Greeted all customers and provided prompt and friendly service
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
- Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty
- Stayed closely connected with floor operations by engaging customers and offering assistance
- Kept adequate products on selling floor by checking storeroom for needed inventory
- Kept store safe by identifying and removing safety hazards such as spills and blocked exits
- Managed store operations and delivered excellent customer service to build customer loyalty and retention.
Cashier
Tops
Hamburg, NY
10.2021 - 04.2022
- Communicated with customers daily, provided friendly and courteous service and answered questions
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Greeted all customers and provided prompt and friendly service
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases.
Key Holder
Dollar General
Farnham, NY
08.2021 - 10.2021
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Solved complaints by customers and issued credits for returned merchandise
- Greeted all customers and provided prompt and friendly service
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Ordered, stocked, and rotated all departments
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
- Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty
- Stayed closely connected with floor operations by engaging customers and offering assistance
- Kept adequate products on selling floor by checking storeroom for needed inventory
- Managed parts inventory and protected company assets by improving inventory management
- Kept store safe by identifying and removing safety hazards such as spills and blocked exits
- Managed store operations and delivered excellent customer service to build customer loyalty and retention.
Cashier
Holland International Speedway
Holland, NY
08.2021 - 09.2021
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Greeted all customers and provided prompt and friendly service.
Daycare Worker
Precious Ones Home Daycare
Hamburg, NY
06.2012 - 02.2013
- Fed and took care of children
- Watched over 5-8 children at a time
- Made sure children's needs were met
- Cleaned and sanitized toys, play areas and frequently trafficked areas
- Supervised daily activities and stepped in to redirect problematic behavior or resolve conflicts
- Provided a creative environment to promote socialization and achievement of developmental milestones
- Communicated openly and diplomatically to build rapport with parents, caregivers, and staff members
- Protected children with good safety and security policies
- Reported child's activities, demeanor, and health concerns to parents at pickup
- Met needs of children of different ages with developmentally appropriate activities
- Read stories and played age-appropriate games with children in care.
Cashier
Valu Home Centers
Hamburg, NY
09.2011 - 02.2012
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Collected payment for customer purchases
- Bagged and packaged customer orders and purchases.
Senior Deli Clerk
Braymiller Markets
Hamburg, NY
07.2010 - 03.2011
- Checked counters to ensure that food was refrigerated at appropriate temperatures
- Greeted customers, took orders, recommended new products, and provided efficient service
- Sliced, weighed, and wrapped deli items carefully to preserve freshness
- Ensured popular products were stocked to meet customer demand
- Operated electric slicers, ovens, dishwasher, grinder, knives, and oil-separator machines
- Operated equipment and cleaned after use, keeping surfaces sanitized
- Accepted phone orders and prepared food for delivery
- Helped customers select products based on tastes and preferences.
Finisher
Boston Valley Terra Cotta
Boston, NY
07.2009 - 11.2009
- Supported back-office procedures, including hiring and employment processes
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Led cross-functional projects and identified and solved complex problems in all areas of business
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
- Monitored supply usage to reduce waste and company expenses
- Worked closely with kitchen crew to foster accuracy and efficiency
- Trained new servers and bussers in company values, culture, and policies
- Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts
- Recorded or memorized orders for each table and entered into the computer system
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.
Waitress Manager
Pizza Hut
Hamburg, NY
09.2007 - 07.2009
- Supported back-office procedures, including hiring and employment processes
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Led cross-functional projects and identified and solved complex problems in all areas of business
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Managed allocation of staff resources through close monitoring and projected future staff needs
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
- Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
- Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments
- Monitored supply usage to reduce waste and company expenses
- Worked closely with kitchen crew to foster accuracy and efficiency
- Trained new servers and bussers in company values, culture, and policies
- Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts
- Recorded or memorized orders for each table and entered into the computer system
- Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.
Waitress
Ponderosa
Springville, NY
01.2007 - 02.2007
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Solved complaints by customers and issued credits for returned merchandise
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Collected payment for customer purchases.
Cashier
EZ Shop
Springville, NY
06.2004 - 10.2004
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Solved complaints by customers and issued credits for returned merchandise
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Collected payment for customer purchases.
Collections Specialist
Pioneer Credit Recovery Inc
Arcade, NY
02.2004 - 04.2004
- Set up payment plans to help customers bring accounts current
- Reviewed accounts regularly to prioritize collection efforts based on factors such as dates and balance amounts
- Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
- Conducted skip tracing to locate individuals responsible for outstanding balances.
Front Desk Associate
Holiday Inn
Hamburg, NY
03.2001 - 01.2004
- Managed guest reservations and room assignments
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms
- Collected credit card information for each transaction and posted charges to customer folios
- Reviewed accounts and charges with guests at checkout
- Coordinated with housekeeping or maintenance departments to help resolve room problems
- Supported guests in receiving requested assistance with resolving problems
- Registered guests, promoted hotel services, and upsold guest rooms
- Assisted customers in obtaining available hotel services
- Represented brand by upholding hotel's high standards of quality and service
- Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment
- Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
- Posted room charges each day for items such as food, liquor, and pay-per-view services
- Coordinated responses to guest needs by working with housekeeping, room service, and maintenance
- Addressed concerns quickly to avoid lasting issues.
Cashier
Walmart
Springville, NY
11.2000 - 03.2001
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Adhered to all cash handling policies and procedures
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Greeted all customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Maintained merchandise displays, including end caps, floor displays, and aisles
- Recognized for providing efficient service with a high degree of accuracy.
Cashier
Walmart
Springville, NY
11.2000 - 03.2001
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Adhered to all cash handling policies and procedures
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Greeted all customers and provided prompt and friendly service
- Bagged and packaged customer orders and purchases
- Maintained merchandise displays, including end caps, floor displays, and aisles
- Recognized for providing efficient service with a high degree of accuracy.
Cook, Cashier, Drive-Thru Cashier
McDonalds
Springville, NY
09.2000 - 11.2000
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Adhered to all cash handling policies and procedures.
Education
High School Diploma -
Springville Griffith Institute
Springville, NYSkills
- Call center procedures
- Multi-line telephone operations
- Customer service
- Upselling and cross-selling
- Word processing
- Inbound and outbound calling
- File organization
- Recordkeeping and file management
- Office supply management
- Schedule and calendar management
- Office management software
- Order management
- Payment processing
- Safe alcohol service
- Food handling
- Liquor and wine service
- Cash register operation
- Process transactions
- Drawer balancing
- Restock products
- Price verification
- Merchandise restocking
Timeline
Retail Sales Associate
Camping World
04.2024 - Current
Assistant Manager
Dollar General
12.2023 - 03.2024
Assistant Manager
7-eleven
09.2023 - 12.2023
Front End Associate
Walmart
08.2023 - 09.2023
Head Cashier
Lowes Home Improvement
04.2022 - 08.2023
Cashier
Tops
10.2021 - 04.2022
Key Holder
Dollar General
08.2021 - 10.2021
Cashier
Holland International Speedway
08.2021 - 09.2021
Daycare Worker
Precious Ones Home Daycare
06.2012 - 02.2013
Cashier
Valu Home Centers
09.2011 - 02.2012
Senior Deli Clerk
Braymiller Markets
07.2010 - 03.2011
Finisher
Boston Valley Terra Cotta
07.2009 - 11.2009
Waitress Manager
Pizza Hut
09.2007 - 07.2009
Waitress
Ponderosa
01.2007 - 02.2007
Cashier
EZ Shop
06.2004 - 10.2004
Collections Specialist
Pioneer Credit Recovery Inc
02.2004 - 04.2004
Front Desk Associate
Holiday Inn
03.2001 - 01.2004
Cashier
Walmart
11.2000 - 03.2001
Cashier
Walmart
11.2000 - 03.2001
Cook, Cashier, Drive-Thru Cashier
McDonalds
09.2000 - 11.2000
High School Diploma -
Springville Griffith Institute