Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emily Eckert

Whittier,CA

Summary

Front of House Employee recognized for exceptional productivity and efficient task execution. Proficient in customer service, conflict resolution, and time management. Utilizes strong communication and teamwork skills to enhance guest experiences and optimize operations. Dedicated to maintaining organized and inviting front-of-house environments. Motivated professional with abilities and knowledge in preventing critical incidents around water sports and leisure activities. Trained in basic and advanced safety and emergency response techniques. Strong interpersonal and multitasking abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Employee

Chick-fil-A
Whittier, CA
03.2023 - 07.2024
  • Checked food quality regularly before serving it to customers.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Resolved customer complaints in a professional and courteous manner.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Adhered to all health code regulations when handling food items or beverages.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Greeted customers and provided friendly customer service.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Upheld company standards and values, representing the brand positively.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Conducted menu presentations and made recommendations based on guest preferences.
  • Delivered guest orders to correct tables or take-out counter.

Aquatics Lifeguard

Great Wolf Lodge Resort
Garden Grove, CA
05.2019 - 02.2020
  • Inspected rescue tubes and buoys regularly to ensure they are in good condition.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Instructed patrons on proper use of diving boards, slides, ladders.
  • Performed emergency rescues when necessary.
  • Reported any unsafe conditions or suspicious activity to management immediately.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Monitored swimmers to ensure safety in the pool area.
  • Enforced all safety regulations and posted rules for patrons.
  • Responded quickly to medical emergencies in the pool area.
  • Provided assistance to swimmers of varying skill levels.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Observed sections of assigned water zone of responsibility.

Education

Certification For Course Completion - Emergency Medicine

West Coast EMT
Anaheim, CA
07-2020

Some College (No Degree) - Administration of Justice

Rio Hondo Community College
Whittier, NC

Skills

  • Customer service and guest relations
  • Conflict resolution
  • Regulatory compliance
  • Team collaboration
  • Effective communication
  • Multitasking and organization
  • First aid training
  • Health and safety management
  • Problem solving
  • Attention to cleanliness
  • Order taking and processing
  • POS systems proficiency
  • detail orientation

Certification

  • National Registry of Emergency Medical Technician Certification

Languages

English
Professional

Timeline

Front of House Employee

Chick-fil-A
03.2023 - 07.2024

Aquatics Lifeguard

Great Wolf Lodge Resort
05.2019 - 02.2020

Certification For Course Completion - Emergency Medicine

West Coast EMT

Some College (No Degree) - Administration of Justice

Rio Hondo Community College

Similar Profiles

CREATE PROFILE