Summary
Overview
Work History
Education
Skills
Timeline
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Emily Edsall

Elmira,NY

Summary

Dynamic Front of House Manager at Glenora Wine Cellars Inc. with a proven track record in operational efficiency and guest relations. Expert in training and mentoring staff, enhancing service quality, and optimizing workflows. Successfully increased employee productivity while maintaining high food safety compliance and fostering a collaborative team environment.

Overview

24
24
years of professional experience

Work History

Restaurant Front of House Manager

Glenora Wine Cellars Inc.
09.2007 - Current
  • Supervised front of house operations, ensuring high service standards and guest satisfaction.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Developed and implemented efficient workflows to optimize dining room performance.
  • Coordinated communication between kitchen and service staff to enhance order accuracy.
  • Resolved guest complaints promptly, maintaining positive dining experiences and loyalty.
  • Managed inventory levels, ensuring adequate stock for peak service periods without overages.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Led team meetings to align goals, share updates, and foster a collaborative environment.
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
  • Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
  • Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
  • Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
  • Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
  • Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
  • Collaborated with chefs to create seasonal menus and promotional offers.

Teacher's Aide

Watkins Glen School District
09.2007 - 08.2009
  • Assisted teachers in implementing lesson plans and classroom activities.
  • Supported students with diverse learning needs through individualized instruction.
  • Facilitated small group discussions to enhance student engagement and comprehension.
  • Monitored student progress and provided feedback to promote academic growth.
  • Implemented behavioral management techniques to support student development.
  • Aided students with special needs, providing individualized support and helping them reach their full potential.

Title Processor

All-American Title & Escrow Co.
02.2002 - 04.2006
  • Processed and reviewed title documents for accuracy and compliance with legal standards.
  • Managed closing documentation, ensuring timely delivery and adherence to guidelines.
  • Assisted in improving office efficiency by developing streamlined procedures for file management and document retrieval systems.
  • Played a vital role in successful property closings by ensuring that all required documents were prepared accurately and delivered promptly to clients.

Education

High School Diploma -

Warwick Valley High School
Warwick, NY
06-1998

Skills

  • Operational efficiency
  • Recruitment and hiring
  • Food safety compliance
  • Guest relations
  • POS system operation
  • Employee scheduling
  • Emergency procedures
  • Labor cost control
  • Allergy awareness
  • Menu design
  • Training and mentoring
  • Beverage program management

Timeline

Restaurant Front of House Manager

Glenora Wine Cellars Inc.
09.2007 - Current

Teacher's Aide

Watkins Glen School District
09.2007 - 08.2009

Title Processor

All-American Title & Escrow Co.
02.2002 - 04.2006

High School Diploma -

Warwick Valley High School

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Emily Edsall