EMILY E GUTIERREZ
Daly City
Summary
Experienced CSR professional with strong leadership and relationship-building skills. Client-focused representative with 20+ years of providing solutions to customers. Serves customers by providing product and service information; resolving product and service problems.
Overview
29
29
years of professional experience
Work History
Rehab Coordinator
Access Medical
06.2018 - 12.2025
- Scheduled providers according to patient need to use resources efficiently.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Monitored patient care, human resources and implementation of policies and procedures.
- Managed operations, finances and marketing of rehabilitation facility.
- Evaluated and screened patients to determine needs and provide necessary support.
- Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
- Maintained safe environment for patient facility with continuous surveillance.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
CSR
Wheelchairs Of San Mateo
02.2004 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
CSR
Dollar Rent A Car
03.1997 - 09.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General
St John Catholic
San Francisco, CA01.1988
Skills
- Leadership
- Relationship-building
- Client-focused
- Customer solutions
- Client relations
- Persuasive
- Customer satisfaction
- Courteous demeanor
- Energetic work attitude
- Cash/check deposits
- Invoice processing
- Telecommunication skills
- Rehabilitation Services Coordination
Languages
Spanish
Native or Bilingual
Timeline
Rehab Coordinator
Access Medical
06.2018 - 12.2025
CSR
Wheelchairs Of San Mateo
02.2004 - 07.2018
CSR
Dollar Rent A Car
03.1997 - 09.2005
High School Diploma - General
St John Catholic