Emily Eickholt
Yuma,United States
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
911 Dispatcher
Rural Metro Fire Department
Yuma , AZ
06.2023 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
Dispatcher
City of Reynoldsburg
Reynoldsburg, OH
09.2022 - 03.2023
- Tracked call logs and shift data to enter into computer system.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received emergency calls from the public and dispatched appropriate personnel to handle incidents.
- Monitored police radio frequencies for any updates or changes in dispatch instructions.
- Provided support to officers by relaying critical information during emergencies.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Assisted with investigations by providing detailed call logs and recordings as requested.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Maintained an organized filing system for all documents related to police dispatching activities.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Utilized a computer-aided dispatch system to track unit locations, responder availability, and update incident statuses.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Facilitated interdepartmental collaboration between patrol officers, detectives, crime scene investigators.
- Adhered strictly to departmental policies regarding the handling of confidential information.
- Communicated regularly with supervisors regarding workloads and scheduling needs.
- Trained new employees on basic operations of the police radio console and CAD system.
- Documented all communications received via phone or radio transmissions accurately.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Telecommunicator
City Of Casper
Casper, WY
04.2014 - 03.2022
- Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
- Dispatched police officers to calls for service in a timely manner, utilizing knowledge of jurisdictional boundaries and radio protocol.
- Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
- Monitored alarm systems and dispatched appropriate personnel to alarm activations.
- Operated multi-line telephone system, including transferring calls, placing outbound calls, taking messages and paging staff members.
- Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
- Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
- Entered warrants into state databases as needed for law enforcement purposes.
- Provided pre-arrival instructions to callers regarding medical emergencies until paramedics arrived at the scene.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Reviewed incoming emails related to incident response activities and responded accordingly when necessary.
- Initiated conference calls between multiple parties involved in an incident or investigation when requested by supervisors.
- Coordinated resources among various departments in order to ensure efficient resolution of incidents.
- Updated records of all communications received and sent throughout shift using logbook entries.
- Worked closely with field personnel in order to provide additional support during critical incidents.
- Assisted supervisor with administrative tasks such as filing paperwork and updating training logs.
- Regularly tested communication equipment such as radios, phones and computers for proper functioning.
- Attended regular training sessions on topics such as communication protocols, safety procedures.
- Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Assisted departments with special requests for assistance and BOLOs.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prepared daily work and run schedules.
- Advised personnel about accidents, weather conditions or other hazards.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Oversaw communications within assigned territories.
- Recorded and maintained files or records of customer requests, work or services performed.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
FireFighter
Casper Mountain Fire Department
Casper, WY
01.2012 - 03.2022
- Able to function well independently with no direction or as part of a firefighting volunteer team
- Especially skilled in helping to educate the public in the most current fire prevention and safety measures
- Conducted crowd and traffic control at fire scenes
- Assisted with search-and-rescue operations at fire scenes.
Transporter
Wyoming Medical Center
Casper, WY
06.2013 - 04.2014
- Assisting patients or lifting patients into wheelchairs or stretchers
- Transporting patients to various locations in the hospital for medical procedures
- Offering support, encouragement, and solace to patients
- Ensuring patients are comfortable and safe during transit
- Monitoring the scheduling system for transport requests and completing them promptly
- Delivering laboratory specimens, medical equipment, supplies, and mail
- Complying with health, safety, and sanitation regulations
- Maintaining accurate daily logs
- Providing information and directions to patients and visitors.
Education
Wyoming Telecommunication - Telecommunications
Wyoming Law Enforcement Academy
Douglas, WY12.2015
High School Diploma - Highschool Diploma
Wheatland Highschool
Skills
- Works Well Under Pressure
- Call Management
- Crisis Management
- Computer-Based Dispatch Systems
- Problem-Solving
- Police Department Procedures
- Map Reading Abilities
- Multitasking and Prioritization
- Critical Thinking
- Emergency Assessment
- Information Gathering and Relay
- Emergency Medical Instruction
- Decision-Making
- Active Listening
- EMS Dispatch
- Database Queries
- Computer Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Data Entry
- Information Documentation
- System Maintenance
- Map reading skills
- Information intake
- Computer-aided dispatching
- Police and fire procedures
- First Aid/CPR
- Dependable and Responsible
- Teambuilding
- Multitasking Abilities
- Clerical Support
- Analytical and Critical Thinking
- Flexible and Adaptable
References
Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Multiple Appointment Types, Telework, Full-time, Part-time, Shift work, Multiple Schedules, Columbus, United States
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
911 Dispatcher
Rural Metro Fire Department
06.2023 - Current
Dispatcher
City of Reynoldsburg
09.2022 - 03.2023
Telecommunicator
City Of Casper
04.2014 - 03.2022
Transporter
Wyoming Medical Center
06.2013 - 04.2014
FireFighter
Casper Mountain Fire Department
01.2012 - 03.2022
Wyoming Telecommunication - Telecommunications
Wyoming Law Enforcement Academy
High School Diploma - Highschool Diploma
Wheatland Highschool
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