Emily Elbertson
Route 130 Diner
Palmyra,NJ
7
years of professional experience
Experienced with managing tables and providing the best service to guests in fast paced environments. Prioritize excellent communication skills to collaborate with team members and create a welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Work History
Server Manager
2 Years 9 Months- Supervised daily operations, ensuring seamless service delivery and customer satisfaction.
- Trained and mentored staff on service standards and menu knowledge.
- Developed staff schedules to optimize coverage during peak hours, improving workflow efficiency.
- Collaborated with kitchen staff to streamline communication and expedite order fulfillment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Server
2 Years 2 Months- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Assisted in training new servers on restaurant procedures and menu offerings.
- Managed cash register operations, processing payments accurately and efficiently.
- Adapted to fast-paced environment, prioritizing tasks during peak hours to optimize service flow.
- Collected customer feedback to identify areas for improvement in service delivery and menu options.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Host
5 Months- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and minimize wait times.
- Handled customer inquiries and concerns, providing timely resolutions to enhance satisfaction.
- Monitored guest flow during peak hours, adjusting seating plans for optimal service efficiency.
Education
High School Diploma
Skills
I’m a great worker I like to help out where I’m needed even if it’s not considered to be my position I like to also help the business succeed in offering ideas
promotions advertisement sales. I like to also gain new experience in a job that I’m working at such as learning all positions just in case I needed to help out.
Timeline
Server
Route 130 Diner
07.2022 - 09.2024Read More
Server Manager
Liberty Bell Diner
09.2019 - 06.2022Read More
Host
Texas Roadhouse Restaurant
08.2017 - 01.2018Read More
George Washington Highschool
High School Diploma
Read More