Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Emily Elias Alvarenga

Woodbridge,VA

Summary

Positive and diligent leasing consultant effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Ready to leverage training and experience to take on new professional challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Dweck Properties- The Sutton Apartments
08.2021 - Current
  • Responsible for acting as a connection between customers and companies
  • Assists with resident needs, application, work orders, account questions, billing, cancelations, and other queries
  • Customer service-focused
  • Use telephones to reach out to residents/prospects and verify account information
  • Greet customers warmly and ascertain problems or reason for calling
  • Establish positive relationship with prospects and residents
  • Provide tours of property, amenities, and the surrounding community
  • Prepare model apartment for showings
  • Help the Property Managers with resident events at property
  • Handle changes in company policies
  • Helps residents with lease-renewal/move out process
  • Assist with placement of maintenance request
  • Advise on company policies
  • Knowledge of city and county regulations
  • Prepared lease agreements and addendums
  • Answer questions about lease document or property information
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell apartment homes and services.

Customer Relations Representative

Dimetrius Hatcher Insurance Agency State Farm
03.2019 - 01.2020
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals.

Education

Dweck Academy

Property and Casualty Insurance licensed

NOVA community college

Briar Woods High School, High school Diploma
Ashburn, VA
01.2018

Skills

  • Written Communication
  • Performance Assessment
  • Complaints Investigation
  • Lease oversight
  • Organizational Skills
  • Prospecting assistance
  • Resident Retention Programs
  • Problem-solving aptitude
  • Clear Communication
  • Multitasking Abilities
  • Disturbance Handling
  • Leasing and sales
  • Maintenance Requests

Certification

Dweck Academy

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leasing Consultant

Dweck Properties- The Sutton Apartments
08.2021 - Current

Customer Relations Representative

Dimetrius Hatcher Insurance Agency State Farm
03.2019 - 01.2020

Dweck Academy

Property and Casualty Insurance licensed

NOVA community college

Briar Woods High School, High school Diploma

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Emily Elias Alvarenga