Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
Timeline
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Emily Elkins

Hurricane,WV

Summary

Demonstrated record of success refocusing employee strengths to match company standards. Proactive, hardworking and dedicated to optimizing team performance. Well-organized and conscientious with excellent administrative, critical thinking and multitasking abilities. Resourceful student with background in efficiently completing tasks and maintaining high productivity levels. Skilled in time management, critical thinking, and problem-solving. Excel at communication, teamwork, and adaptability, ensuring successful collaboration and project completion in diverse environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Stock Associate

American Eagle Outfitters, Inc
Barboursville, WV
07.2023 - Current
  • Processed customer purchases at checkout counter using cash register or point-of-sale system.
  • Assessed floor displays to restock merchandise.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Participated in team meetings to discuss new initiatives or changes in procedures.
  • Followed instructions to properly arrange merchandise items.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.

Server Bartender, Togo, Host, and Expo

Darden Restaurants, Olive Garden
Barboursville, WV
12.2021 - 02.2024
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Designed training materials and examinations and facilitated cross-functional training for internal and external clients.
  • Efficiently analyzed learning needs of departments to set realistic goals and determine training methods.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.

Cashier/Customer Experience Sales Floor Associate

TJX Companies
South Charleston, WV
07.2019 - 05.2021
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Followed company security procedures for handling large sums of money.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Bachelor of Science - Economics And Finance

Marshall University
Huntington, WV
05-2025

Skills

  • Daily specials memorization
  • Exceptional customer service
  • POS system
  • Shift scheduling
  • Cash handling expertise
  • Clear communication
  • Accounting and finance policies
  • Team collaboration
  • Attention to detail
  • Microsoft Excel proficiency

Languages

Spanish
Limited
Italian
Elementary

Certification

  • Excel certification
  • Word certification

Affiliations

  • corporate trainer
  • NSO team
  • International club

Accomplishments

  • International club treasurer
  • Beta club state winner
  • Beta club Vice president
  • 2nd in school history for shot put
  • NSO team lead

Timeline

Stock Associate

American Eagle Outfitters, Inc
07.2023 - Current

Server Bartender, Togo, Host, and Expo

Darden Restaurants, Olive Garden
12.2021 - 02.2024

Cashier/Customer Experience Sales Floor Associate

TJX Companies
07.2019 - 05.2021

Bachelor of Science - Economics And Finance

Marshall University

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Emily Elkins