Emily Serrano
Conyers,GA
Summary
Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Wing nutz
Cashier Customer Service
Conyers, GA
07.2023 - Current
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Maintained accurate cash drawer balance during shifts and reconciled at end of day.
- Accepted cash and credit card payments, issued receipts and provided change.
- Handled returns and exchanges according to store policies and procedures.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
Frontline
Golden corral
Conyers, GA
06.2024 - 10.2025
- Addressed customer requests and answered questions to enhance satisfaction.
- Identified the needs of customers promptly and efficiently.
- Determined customer needs promptly and efficiently.
Education
High school -
Rockdale County high school
Conyers, GASkills
- Customer service
- Cash handling
- Sales transactions
- Active listening
- Attention to detail
- Problem solving
- Time management
- Collaboration
- Communication
- Organizational skills
- Bilingual Spanish
- AI and Digital Tools
- Organized workspace
- Friendly, positive attitude
Timeline
Frontline
Golden corral
06.2024 - 10.2025
Wing nutz
Cashier Customer Service
07.2023 - Current
High school -
Rockdale County high school