Emily Endres
Carlsbad,CA
Summary
Motivated and detail-oriented new graduate Medical Assistant with 7 years of experience in various medical settings. Proven ability to support healthcare teams by efficiently managing patient records, assisting with clinical procedures, and delivering exceptional patient care. Strong knowledge of medical terminology, office operations, and patient communication. Eager to apply skills and passion for healthcare in a dynamic medical environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nanny
Self Employed
San Marcos, CA
01.2020 - Current
- Supported as many as 5 children at once in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Behavioral Health Technician
Soul Surgery Addiction And Mental Health Center
Scottsdale, AZ
08.2017 - 11.2019
- Built and maintained positive staff relationships to promote teamwork and better serve clients, ranging from 8-30 clients at once.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every hr. to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Facilitated on-site activities, support groups and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Taught clients how to complete basic household chores and prepare food.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Beverage Cart Attendant
Dobson Ranch
Mesa, AZ
09.2016 - 05.2017
- Prepared hot coffee and tea according to customer requests.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Managed closing duties through out the day when ever needed by restocking items on cart and reconciling cash drawer.
- Greeted guests and inquired into beverage choices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- As well as prepared table settings, Served food, Bartended Catered parties in the clubhouse.
Hotel Management Trainee
Hotel St. Michael
Prescott, AR
01.2014 - 07.2015
- Answered telephone calls and emails to assist customers in making reservations.
- Developed customer service and problem solving skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts.
- Performed front office maintenance duties by organizing and cleaning desk spaces, replenishing office supplies.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue 75%.
Education
General Education
Cal State San Marcos
San Marcos09.2008
Skills
- Leadership
- Customer Care Experience
- Outstanding communication skills
- Energetic and Enthusiastic
- CPR Certified
- First Aid Certified
- HIPAA Compliance
- Patient Scheduling
- Vital Sign Monitoring
- Venipuncture
- Behavior Modification
- Group therapy facilitation
- Electronic Health Records
- Emotionally supportive
- Immunization Administration
- Specimens collection and processing
- Appointment Setting
- Sterilization techniques
- Medical billing and coding
- Emergency Response Preparedness
- Wound care
- Splinting
- Friendly, Positive Attitude
Certification
- CPR Certified
- First Aid Certified
- Level 1 Finger Print Clearance Card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Nanny
Self Employed
01.2020 - Current
Behavioral Health Technician
Soul Surgery Addiction And Mental Health Center
08.2017 - 11.2019
Beverage Cart Attendant
Dobson Ranch
09.2016 - 05.2017
Hotel Management Trainee
Hotel St. Michael
01.2014 - 07.2015
General Education
Cal State San Marcos
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