Summary
Overview
Work History
Education
Skills
CLEARANCE
Timeline
Hi, I’m

Emily A. Ensor-Shaffer

Summary

IT professional with 25 years of experience proficient in decomposing functional software requirements from product specifications, user stories, and design documents. Specializes in developing, executing and maintaining functional test scripts; planning test strategies, analyzing test results, defect management, and reporting to all levels of management within agile, CMMI, and waterfall process frameworks. Demonstrates capabilities in quality assurance, process improvement, adaptability, technical ability, and commitment to exacting standards.

Seasoned Test Analyst with 25 years of experience designing and implementing quality assurance tests. Evaluated test objectives to develop and implement test procedures optimized for relevant results. Reported on test results and suggested interpretations relevant to product applications and further test development. Oriented towards streamlining testing and reporting processes to lower costs and optimize production efficiency.

Overview

25
years of professional experience

Work History

Echelon Services

Senior Test Analyst
04.2022 - 06.2025

Job overview

  • Sustained the EIDS DT&E test team during team lead absences as interim test lead planning test events, writing test plans and test reports, meeting with government clients, requirements analysts, development teams, vendor test teams, and other relevant stakeholders
  • Supported the test team by writing test plans and test cases, writing test scripts, generating test execution records, executing test steps, and building reports
  • Increased product quality by documenting software defects and tracking to closure in various tracking tools such as SDLC Next, IBM Jazz, JIRA, and bugzilla
  • Enhanced software requirements while working with the requirements team to clarify existing requirements, decompose higher level requirements, remove deprecated and outdated requirements
  • Improved test team processes while creating and maintaining a repository of reusable, repeatable test steps

Nolij Consulting

Senior Software Tester
08.2020 - 04.2022

Job overview

  • Supported patient safety by verifying the API which transmitted electronic health information between the VA, DOD, and external health systems met customer requirements and functioned as expected.
  • Increased customer satisfaction by quickly learning the system in test, which allowed the test team to support expanded customer priorities.
  • Reduced test lead workload by heading specific test efforts, attending meetings as team representative, and mentoring fellow testers.
  • Improved test planning efficiency by creating and maintaining a repository of repeatable and reusable test scripts.
  • Increased strength of test effectiveness by staging robust test data to support varied test scenarios.
  • Improved quality of documentation by assisting in the creation of Software Test Plan and Software Test Report deliverables.

Computer World Services (CWS)

Technical Project Lead (DISA)
06.2019 - 08.2019

Job overview

  • Enhanced network connectivity within DISA by actively managing multiple and concurrent delivery projects, from planning and initiation through execution and closure
  • Fostered communication between DISA mission partners and technical team members by running meetings with relevant stakeholders, creating timelines and schedules in MS Project, recording and distributing meeting minutes, following up on action items, and reporting project status
  • Maintained project schedule by anticipating and mitigating risks to project objectives
  • Increased project success and reduced project risk through careful documentation and analysis of project requirements
  • Sustained contracting company's reputation by regularly reporting detailed project statuses using specific report template and following precise formatting guidelines

Technica Corporation

Technical Project Lead
08.2012 - 05.2019

Job overview

  • Served company interests by performing duties of Technical Project Lead at DISA (described above) until government contract transitioned to Computer World Services

Enterprise Information Management (EIM)

Software Test Engineer
12.2011 - 06.2012

Job overview

  • Increased communication between business analysts and test teams by verifying and validating requirements for a web-based application on an agile software development project using scrum framework
  • Brought value to the team by analyzing user stories and product backlog, testing software, recording defects, and tracking defects to resolution
  • Improved test activities by updating manual test cases
  • Army Publishing Directorate

TEK Systems

Software Test Engineer
03.2009 - 11.2011

Job overview

  • Increased technical skill by executing self-guided tutorials and using unfamiliar software and query languages
  • Aided in growing the company's software offerings by supporting research and development efforts of several products including big data analysis, machine learning, and mobile productivity applications. Configured test environments, installed software, built test data, analyzed test results and reported results to all levels of management
  • Improved software development life-cycle processes by creating a Functional Requirements Specification, Software Test Plan, test case template, and test artifact repository
  • Improved test efficiency by writing simple Linux shell scripts to automate some test tasks. Automated tests using the record and playback feature of Apache Jmeter and Selenium
  • Improved efficiency of development team by taking over system and integration test efforts for DISA Common Communication Vehicle (CCV)
  • Developed consensus between project management and software engineering team by defining software requirements
  • Theater Medical Information Program - Joint (TMIP-J) Integration Development Project

Clarus Consulting

Systems Quality Assurance Analyst
07.2007 - 02.2009

Job overview

  • Supported Quality Manager, monitored project process compliance, performed quality control reviews on the Integrated Partner Management (IPM) product.
  • Analyzed project quality according to CMMI level 3 requirements and tailored project processes
  • Monitored adherence to project process and procedures
  • Gathered and analyzed metrics showing relationship between project processes and product quality
  • Prepared and presented reports detailing the Quality Management Team's observations and findings
  • Authored Clarus Consulting Quality Management Plan, Quality Assurance Surveillance Plan, Quality Assurance Procedures, Requirements Management Plan, Integrated Project Management (IPM) Design Process Document, Interim Project Process Reports, IPM Build Process Review plan
  • Drafted Customer Satisfaction Survey plan, created and maintained Quality Dashboards and monthly presentations for PMO.
  • Created queries and designed reports in the Rational Clear Quest defect-tracking tool.
  • Performed quality control reviews of project documentation
  • Reviewed integration test scripts
  • Audited project meetings
  • Integrated Partner Management (IPM) Software Development Project

Diversified International Sciences Corporation (DISC)

Requirements Management & Functional Test Analyst
12.2000 - 07.2007

Job overview

  • Developed and validated software requirements for 8 different baselines on Web, Windows, and Unix platforms
  • Duplicated Software Problem Reports submitted by WPS end users
  • Authored Software Problem Duplication reports: including detailed steps for manually inputting data and analyzing results
  • Generated Software Requirements Specification (SRS) documents that provided in-depth testable, functional requirements for new or enhanced functionality.
  • Recorded and analyzed requirements metrics for use by NGMS project manager
  • Acted as team leader in the absence of the Requirements Management technical lead
  • Trained new requirements personnel in use of the WPS software applications, project processes, and requirements management procedures
  • Aided functional test team, as necessary.
  • Performed informal peer review of test plans to ensure functional requirements were fully tested and to reduce the risk of errors during the test phase.
  • Designed, authored, and executed test cases that depend on manual data input and manipulation
  • Manually generated data inputs, analyzed outputs, and executed software regression tests
  • Captured and documented functional test results.
  • Participated in the creation of the Software Requirements Plan
  • Reviewed technical documentation
  • Helped in bringing NGMS WPS project from CMMI Level 2 to Level 5.
  • Participated in internal and external CMMI audits and appraisals.
  • Worldwide Port System (WPS)

DISC

Requirements Analyst
10.2003 - 05.2004

Job overview

  • Supported test and requirement groups at DISA project for implementing a software suite providing global communications interoperability across the joint military services
  • Participated in authoring the Test and Evaluation Management Plan (TEMP)
  • Updated the GCCS-J Requirements Traceability Matrix (RTM)
  • Authored a high-level specification describing the software applications that comprise GCCS-J
  • DISA Global Command and Control System – Joint (GCCS-J)

Education

Strayer University

Diploma from Computer Programming
01.2000

University Overview

Radford University

B.S. from Interdisciplinary Studies
01.1995

University Overview

Skills

  • Strong manual software tester experienced in functional, regression, system integration and IV&V testing; both front-end and back-end
  • Skilled in verification and validation of REST APIs
  • Expert in crafting test scenarios, test cases and test scripts
  • Excellent writing skills; adept at generating customer deliverables such as test plans, test procedures, test reports, and other test artifacts
  • Superb defect tracking from opening and reporting, to tracking and closing
  • Capable in virtual, Linux, and cloud test environments
  • Adaptable quick to learn new systems and tools
  • Collaborative team player
  • Test planning
  • Test case development
  • Integration testing
  • Requirements analysis
  • Agile methodology
  • Defect tracking
  • Scrum framework
  • Software development lifecycle
  • Manual testing
  • Regression testing
  • Test documentation
  • Functional testing

CLEARANCE

CLEARANCE

Current DOD Top Secrety Security Clearance

Timeline

Senior Test Analyst
Echelon Services
04.2022 - 06.2025
Senior Software Tester
Nolij Consulting
08.2020 - 04.2022
Technical Project Lead (DISA)
Computer World Services (CWS)
06.2019 - 08.2019
Technical Project Lead
Technica Corporation
08.2012 - 05.2019
Software Test Engineer
Enterprise Information Management (EIM)
12.2011 - 06.2012
Software Test Engineer
TEK Systems
03.2009 - 11.2011
Systems Quality Assurance Analyst
Clarus Consulting
07.2007 - 02.2009
Requirements Analyst
DISC
10.2003 - 05.2004
Requirements Management & Functional Test Analyst
Diversified International Sciences Corporation (DISC)
12.2000 - 07.2007
Radford University
B.S. from Interdisciplinary Studies
Strayer University
Diploma from Computer Programming
Emily A. Ensor-Shaffer