Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Credentials
References
Timeline
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Kenyatta N. Morrisey

Raleigh,NC

Summary

Strategic and results-driven senior leader with over 10 years of experience in the technology industry, including more than 5 years in leadership and project management roles. Expertise in driving cross-functional collaboration, leading high-impact projects, and developing innovative solutions that align with business goals. Proven track record of delivering on complex initiatives, with a strong ability to analyze data, identify trends, and present data-driven recommendations to senior leadership. Strong business acumen, with a keen understanding of finance, project management, and organizational dynamics. Passionate about fostering company culture and promoting thought leadership in the tech space. Experienced in navigating global environments and leading teams through organizational transformations. Willing to travel and work across multiple time zones to meet business objectives.




Overview

21
21
years of professional experience

Work History

Program & Training Manager

Advance Auto Parts
Raleigh, NC
01.2021 - Current
  • Provide programming and project management for key initiatives in IT, marketing, and availability.
  • Develop, implement, and enhance processes related to marketing, IT, and communications, specifically tailored to the Carquest Independent business within Advance Auto Parts.
  • Formulate a strategy and process to streamline execution for Carquest Independent stores, and their supporting teams.
  • Identify and propose opportunities for improved communication and execution, accompanied by a comprehensive improvement plan.
  • Collaborate cross-functionally with business partners to establish execution and communication plans for all projects, programs, and initiatives.
  • Foster cross-functional partnerships in marketing, IT, and merchandising to ensure that the needs and requirements of Carquest Independent stores are integrated into the execution and communication processes.
  • Review interactions of call center agents across all contact touchpoints to evaluate team performance and track the quality of customer support.
  • Participate in call calibration sessions to assess agent performance, identify areas for improvement, and provide constructive feedback.
  • Drive the implementation of enhanced customer engagement strategies to boost agent efficiency.
  • Identify opportunities for improvement within the Carquest Call Center, and provide feedback.
  • Monitored assignment timelines to accomplish projects by established due dates.

Project and Site Coordinator

JABIL CIRCUIT
Raleigh, NC
01.2018 - 01.2021
  • Coordinated tasks involved in projects and multi-functional teams to achieve the company's and customers' overall project success.
  • Assisted in developing Statements of Work (SOW), business proposals, and project schedules, and ensured that all team members understood the project's scope and their individual responsibilities.
  • Gathered information for weekly department meetings between the US and Asia teams for the exchange of ideas and information for projects, including project status, resolving project issues, problems, and changes.
  • Organized verbal and written ideas clearly to facilitate communications, as appropriate, through departments, to include escalating issues to the next level of management, as necessary.
  • Performed all purchasing functions, such as issuing purchase orders (POs), invoice creation, pricing verification, payment authorization, and complete entries into the accounting system.

Executive Administrative Assistant

Lenovo
Raleigh, NC
01.2015 - 01.2018
  • Served as key administrative support for the vice president of the Data Center Group for product development and quality, and seven executive directors in the management, coordination, and implementation of the operations team.
  • Organized, managed, and executed initial and follow-up communications and meetings, improving operational efficiency.
  • Planned, booked, and managed business travel for domestic and international destinations, including flights, transfers, rental cars, hotels, and lunch or dinner reservations for multiple trips per month.
  • Collaborated with the facilities team in onboarding new hires each month to ensure smooth transitions, and with sitewide employees in securing conference rooms for the vice president and external customer meetings.
  • Maintained calendars by coordinating daily meeting requests and correspondences quickly and efficiently.
  • Planned and executed on-site and off-site meetings, dinners, and events for various teams per month.

Sales and Events Coordinator

SIMPLY SUNDAES
Raleigh, NC
01.2013 - 01.2015
  • Oversaw all aspects of operations for mobile cart and on-site catering.
  • Evaluated sales from the previous month, and created and implemented marketing plans and effective catering strategies to increase sales.
  • Maintained operational standards and customer service levels, drove sales, controlled labor and inventory, and directed training and recruiting to enhance operational efficiency.
  • Devised sales goals and forecasts, managed budgets, and monitored profit and loss to ensure profitable operations.
  • Communicated objectives and results, followed up on directives, delegated tasks, implemented policies and procedures, and provided superior customer service.
  • Built new markets for catering sales by developing relations with Wake County schools, corporate venues, hotels, professional organizations, and social and civic groups to increase client book

Data Management Specialist

CISCO SYSTEMS INC
Raleigh, NC
01.2007 - 01.2010
  • Directed all aspects of data maintenance within the company’s sales systems and tools, relative to various theater market strategies, and in accordance with business rules, to enhance sales efficiency.
  • Played a key role in processing and maintaining data within sales crediting, customer validation, and territory management to increase reporting efficiency.
  • Collaborated closely with the data quality manager for escalations related to claims, tool issues, and quality control to ensure timely resolution.
  • Partnered with the sales organization to ensure that claim approvals and denials were managed according to published service level agreements, to ensure customer satisfaction.
  • Collaborated with the data quality manager for a clear approach to territory planning and execution, according to year-end planning timelines, to aid in decision-making activities.

Executive Administrative Assistant

CISCO SYSTEMS INC
Raleigh, NC
01.2007 - 01.2010
  • Provided administrative support to the senior director of engineering and management staff for the Network Software and Systems Technology Group business unit
  • Managed and tracked hiring requisitions for the department and oversaw the new hire onboarding process for employees with strict attention to detail
  • Served as a liaison for the senior director in organizing xx special team and department events and scheduled national conference calls and net meetings per week
  • Handled day-to-day administrative processes associated with managing the calendar, making travel arrangements, preparing itineraries, submitting travel expense forms, and submitting and tracking internal requests to ensure efficient operations
  • Functioned as a point of contact for all spacing issues and cube moves on large group moves, ensuring all needs were met promptly

Therapy Support Coordinator

Biogen idec
Raleigh, NC
01.2004 - 01.2006
  • Provided case management for 600 nationwide patients struggling with multiple sclerosis, each with many unique challenges, and developed and facilitated therapy support
  • Listened and counseled patients and professionals weekly, interpreting their specific needs and providing friendly, professional, and well-informed answers to their questions
  • Executed and appropriately reported Food and Drug Administration-regulated information with the Siebel database, including adverse events and product efficiency, with strict attention to detail
  • Maintained all compliance standards, including knowledge of concepts, practices, and procedures within a medical environment, ensuring the highest standards of professionalism, client care, and technical excellence
  • Drafted, presented, and implemented new Privacy Rights Clearinghouse approved patient language and departmental practices to coworkers to confirm compliance

News/Sports/Traffic Anchor

westwood one/metro networks
Raleigh, NC
01.2004 - 01.2005
  • Researched, wrote, anchored, and produced hourly newscasts for five local multi-format radio and television stations
  • Set up commuter maps and provided road conditions for WTVD 11 News Pinpoint Traffic for the morning drive newscast with strict attention to detail
  • Produced midday traffic reports for News14 Carolina and daily sportscasts for WRAL TV's North Carolina News Network (NCNN), ensuring complete and accurate coverage
  • Monitored scanner traffic, conducted beat calls, and submitted road conditions into the electronic traffic system for use around the United States, delivering accurate reports

Education

Bachelor of Arts - English Literature and Language, Minor in Communications

FAYETTEVILLE STATE UNIVERSITY
Fayetteville, NC

Skills

  • Project management
  • Process improvement
  • Strategic planning
  • Cross-functional collaboration
  • Performance evaluation
  • Customer engagement
  • Data analysis
  • Conflict resolution
  • Effective communication
  • Meeting facilitation
  • Stakeholder management
  • Operational efficiency
  • Project management software
  • Budget management
  • Meeting coordination
  • Decision-making
  • Adaptability and flexibility
  • Multitasking Abilities

Accomplishments

  • Advance Auto Parts Spark Recognition
  • Lenovo Quarterly Administrative Award/ Respect. Recognize.
  • Reward / Lenovo Cape Award

Additional Credentials

International Project Management Day-Personify Leadership

Introduction to Prince2 Agile

Effective Communications & Stakeholder Engagement 

Leading a Global Project/ ERG Leadership

References

References available upon request.

Timeline

Program & Training Manager

Advance Auto Parts
01.2021 - Current

Project and Site Coordinator

JABIL CIRCUIT
01.2018 - 01.2021

Executive Administrative Assistant

Lenovo
01.2015 - 01.2018

Sales and Events Coordinator

SIMPLY SUNDAES
01.2013 - 01.2015

Data Management Specialist

CISCO SYSTEMS INC
01.2007 - 01.2010

Executive Administrative Assistant

CISCO SYSTEMS INC
01.2007 - 01.2010

Therapy Support Coordinator

Biogen idec
01.2004 - 01.2006

News/Sports/Traffic Anchor

westwood one/metro networks
01.2004 - 01.2005

Bachelor of Arts - English Literature and Language, Minor in Communications

FAYETTEVILLE STATE UNIVERSITY

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Kenyatta N. Morrisey