Emily Eppers

- Establish relationships with candidates and hiring
managers to fill positions with the best talent
- Coach recruiters on best practice and the recruiting
cycle
- Conduct phone-screens, on-site interviews, and
manage the entire interview process from sourcing
to offer
- Generate candidate flow through sourcing methods
such as Indeed, ZipRecruiter, and LinkedIn Recruiter

- Coordinated renewals of all mini plans, flex plans,
and single game tickets

- Generated leads and prospected for new potential buyers

- Worked in Ticket Window on Gamedays to sell tickets to buyers
- Called warm leads to upsell ticket packages to past
customers
- Coordinated promotions and entertainment on-field
during games

- Managed all social media platforms for the
company such as Instagram, TikTok, and Twitter

- Collaborated with the General Manager to launch multiple successful happy hour campaigns

- Increased social media engagement thus resulting in an increase of nightly sales

- Built rapport with guests and delivered drinks quickly, exceeding sales targets nightly

- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team

- Promoted to CSS in under five months to lead the front end team

- Handled escalated calls and guests calmly, finding resolutions that satisfied both the company and the guest's needs

- Assisted new employees with training, sharing best practices for handling the front end and achieving positive outcomes

- Helped customers complete purchases, locate items, and join the reward program

- Maintained a clean and organized workspace, promoting a positive shopping experience for customers