Emily Erhardt
Bismarck,ND
Summary
Dynamic and compassionate CNA with experience at Baptist Health and Rehab, excelling in patient care. Proven ability to enhance patient satisfaction through empathetic communication and effective teamwork. Skilled in maintaining confidentiality and ensuring a safe and supportive environment for all patients.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Receptionist
Electric Salon
2025.04 - 2026.04
- Greeted and assisted clients, creating welcoming atmosphere for all visitors.
- Managed appointment scheduling using salon management software, optimizing client flow and service efficiency.
- Handled multi-line phone system, providing timely responses to inquiries and ensuring excellent customer service.
- Processed payments and maintained accurate financial records, contributing to daily reconciliations and reporting.
- Coordinated communication between stylists and clients, streamlining operations and enhancing overall satisfaction.
- Maintained cleanliness and organization of reception area, ensuring professional appearance at all times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
CNA
Baptist Health and Rehab
2023.09 - Current
- Maintained cleanliness and organization of patient rooms and common areas.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
Server
Touchmark Retirement Community
2022.09 - 2023.09
- Collaborated with kitchen staff to maintain efficient service flow during peak hours.
- Managed table settings and cleanliness, promoting a welcoming atmosphere.
- Trained new servers on menu items and service protocols for consistency.
- Coordinated special events and themed dinners, fostering community involvement among residents.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Generals
Bismarck State College
Bismarck, NDHigh School Diploma -
Legacy High School
Bismarck, ND05.2025
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Maintaining confidentiality
- Complex Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Flexibility and adaptability
- Patient advocacy
- Health monitoring
- Infection control practices
- Medical terminology
- Attention to detail
- Compassionate communication
Certification
- CNA - Certified Nursing Assistant
Timeline
Receptionist
Electric Salon
2025.04 - 2026.04
CNA
Baptist Health and Rehab
2023.09 - Current
Server
Touchmark Retirement Community
2022.09 - 2023.09
Generals
Bismarck State College
High School Diploma -
Legacy High School