Emily Erickson
Wauwatosa
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member
Whole Foods Market
Wauwatosa
12.2023 - Current
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
- Collaborated with team members to achieve project milestones within set deadlines.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Looked for ways to go above and beyond job requirements.
- Assessed company operations for compliance with safety standards.
- Trained new team members using approved training materials and information.
- Created detailed reports outlining project progress and results achieved.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Customer Loyalty Specialist
AT&T
Milwaukee
06.2022 - 04.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of changes in product offerings that impact the effectiveness of the loyalty program.
- Supported sales team members to drive growth and development.
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
- Provided support to customers regarding issues related to their loyalty account or rewards points balance.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Generated monthly reports detailing performance metrics such as number of members enrolled in the reward programs, redemption rates.
Customer Service Representative/Retention Specialist
Charter Communications, Time Warner Cable
Milwaukee
03.2017 - 02.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Strengthened customer retention by offering discount options.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Science - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI05-2021
Skills
- Food Safety
- Restaurant Experience
- Management
- Custodial Experience
- Restaurant Management
- Microsoft Office
- Profit & Loss
- Supervising Experience
- Sales
- Salesforce
- Assistant Manager Experience
- Inventory Control
- Commercial Cleaning
- Catering
- Culinary Experience
- Merchandising
- Technical Support
- Conflict Management
- Upselling
- Problem management
- Marketing
- Organizational skills
- Cleaning
- Cooking
- Food preparation
- Food processing
- Menu planning
- Customer service
- Employee training
- Safety compliance
- Problem resolution
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Member
Whole Foods Market
12.2023 - Current
Customer Loyalty Specialist
AT&T
06.2022 - 04.2023
Customer Service Representative/Retention Specialist
Charter Communications, Time Warner Cable
03.2017 - 02.2022
Associate of Science - Business Administration And Management
Milwaukee Area Technical College
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