Emily Ericson
Lakeland,FL
Summary
Recent graduate from UCF with a Bachelors degree in Health Service Administration, forming a foundation in healthcare operations, patient access, and patient care. Eager to apply strong customer service, administration and cash-handling skills in al healthcare administration role with an opportunity to grow within the organization. Passionate about ensuring seamless patient access and accurate data entry in a healthcare setting.
Overview
5
5
years of professional experience
Work History
Sales Associate and Shift Lead
Pet Supermarket
11.2021 - Current
- Managed customer transactions, processed payments, and balanced daily cash drawer
- Led a team of 6 associates, assigning daily tasks to resulting in seamless store operations
- Trained staff in standard procedures and company policies
- Opened & closed retail store in accordance with company policy, ensuring secure premises
- Cash handling, including nightly register balance and bank deposits
- Managed returns, exchanges and refunds in accordance with store policy.
- In store inventory, restocking, cycle counts and invoice validation & sign-off
- Assisted customers in selecting and purchasing products
- Built relationships with customers to encourage repeat business.
Pool Technician and Administration Support
Jim’s Pool Service & Repair, Inc.
07.2020 - 10.2021
- Managed accounts receivable invoicing using QuickBooks for billing and record keeping
- Processed payments for service, including depositing funds and reconciling customer accounts
- Maintained customer records and account details
- Delivered direct customer service answering questions and addressing concerns promptly
- Cleaned and maintained swimming pools
- Maintained water chemistry in compliance with Florida Administrative Code regulations
Education
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL08.2024
Associate Degree - Liberal Arts
Polk State College
Lakeland, FL12.2021
Skills
- Customer Service
- Management & Operations
- Decision Making and Critical Thinking
- Organizational
- Attention to Detail
- Problem Solving
- Active Listening
- Microsoft Office
- Billing & Invoicing
- Sales
- Cash handling & Point of Sale System
- Accounts Receivable
- Teamwork and collaboration
- Problem-solving skills
Timeline
Sales Associate and Shift Lead
Pet Supermarket
11.2021 - Current
Pool Technician and Administration Support
Jim’s Pool Service & Repair, Inc.
07.2020 - 10.2021
Bachelor of Science - Health Services Administration
University of Central Florida
Associate Degree - Liberal Arts
Polk State College
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