Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Ermers

Wisconsin Rapids,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Caregiver

SYNERGY HomeCare
07.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Assistant Manager

GPM Investments
05.2022 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Park Aide

Juneau County Forestry And Parks
05.2021 - 09.2022
  • Improved accessibility within the park through consistent maintenance of trails, signage, and recreational areas for all guests'' enjoyment levels.
  • Collaborated with team members to maintain clean and well-kept facilities, contributing to a positive visitor experience.
  • Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
  • Ensured park safety by conducting regular facility inspections and promptly reporting maintenance issues.
  • Streamlined park operations by efficiently managing visitor check-ins, payments, and reservation processes.
  • Utilized strong problem-solving skills to address visitor complaints, resulting in improved overall satisfaction rates.
  • Educated visitors about park rules, regulations, and conservation efforts to promote environmental awareness.
  • Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
  • Watched areas to anticipate problems and intervened to prevent accidents.
  • Stayed organized and aware of schedules to execute successfully booked events.
  • Conducted sales and recommended products to meet guest needs.
  • Closely monitored campers and campgrounds for behavioral and safety issues, initiating prompt and professional response to problem situations.

General Laborer

ABR Employment
09.2021 - 05.2022
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Provided support to skilled trades workers, enabling them to focus on specialized tasks for optimal results.
  • Aided in accurate measurements and layout work, ensuring precision during project execution and minimizing rework.

Cashier

Kwik Trip
08.2018 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
03.2021

Skills

  • Respectful and Compassionate
  • Time Management
  • Problem-Solving
  • Dependable and Responsible
  • Multitasking and Organization
  • Strong Ethics
  • Relationship Building
  • Flexible Schedule
  • Verbal and written communication skills
  • First aid and safety
  • Dementia Care
  • Medical record-keeping
  • Medication and Appointment Reminders
  • Mobility Assistance
  • Documentation
  • HIPAA Compliance
  • Medication Administration
  • ADL Assistance
  • Client Transportation
  • Heavy Lifting
  • Incident Reporting
  • Nutrition knowledge
  • Hoyer Lifting Equipment
  • Complex Problem-Solving
  • Care Plan Adherence
  • Records Management
  • Emotional Support
  • Housekeeping

Timeline

Caregiver

SYNERGY HomeCare
07.2023 - Current

Assistant Manager

GPM Investments
05.2022 - 07.2023

General Laborer

ABR Employment
09.2021 - 05.2022

Park Aide

Juneau County Forestry And Parks
05.2021 - 09.2022

Cashier

Kwik Trip
08.2018 - 03.2021

Bachelor of Science - Criminal Justice

Southern New Hampshire University

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Emily Ermers