Emily Erwin
Bangor
Summary
Dynamic and detail-oriented professional with a proven track record at Mount Bethel Church, Beauty Marked Events, and Shear Design, excelling in office administration, event planning, and schedule coordination. Skilled in vendor communication, event organization, and guest services, I effectively enhance office efficiency and add creative ideas and assistance to event coordination, ensuring seamless and exceptional experiences.
Experienced with church administrative functions and front desk tasks, including scheduling and communication. Adept at utilizing organizational skills to maintain church records and support office operations. Knowledgeable of team collaboration and managing dynamic office environments effectively.
Overview
6
6
years of professional experience
Work History
Church Secretary
Mount Bethel Church
10.2024 - Current
- Updating attendance rosters, church documents and basic reports.
- Maintaining church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeting visitors, callers and members of congregation courteously and promptly
- Handling church correspondence, member database and building scheduling.
- Creating graphics and bulletins for special church events, services, and other ministries within the church.
- Improving office efficiency by maintaining adequate supplies inventory levels while staying within allocated budgets.
- Managing the church calendar effectively to accommodate various ministries'' activities without conflicts or overlaps.
- Offering administrative and secretarial support to pastors, church congregants, and other church staff members.
- Assisting coworkers and staff members with special tasks on daily basis.
- Maintaining correspondence of office emails and phone calls.
Event Coordinator Intern
Beauty Marked Events
03.2024 - Current
- Learning to coordinate schedules and timelines for events.
- Learning to coordinate with multiple vendors to ensure collaboration and timely delivery of day-of services for successful events.
- Assisting in the planning and execution of styled shoots and weddings.
- Utilizing social media platforms to promote the company and its events.
- Brainstorming and implementing creative event concepts and themes.
Front Desk Receptionist
Shear Design Salon and Day Spa
09.2021 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front desk area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected service deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted in coordination of services for special events, contributing to successful and well-organized functions.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled opening and closing procedures including managing the money drawer and bank deposits, printing daily reports, and providing a thorough walkthrough when closing down the facility.
Lifeguard and Dining Host
Pinebrook Bible Conference
06.2021 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Provided exceptional customer service, addressing guests'' needs promptly and courteously to ensure their satisfaction.
- Organized, stocked and cleaned dining room during shifts to maintain welcoming appearance.
Sales Associate
Wilson's Leather
08.2020 - 12.2020
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
GH Bass and Co,
11.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Arts - Communications
Northampton Community College
Bethlehem, PA08-2023
High School Diploma -
Faith Christian School
Roseto, PA06-2021
Skills
- Guest services
- Office administration
- Phone etiquette
- Scheduling appointments
- Calendar management
- Event planning
- Bulletin preparation
- Ministry support
- Email management
- Reception operations
- Attention to detail
- Problem-solving
- Clear communication
Timeline
Church Secretary
Mount Bethel Church
10.2024 - Current
Event Coordinator Intern
Beauty Marked Events
03.2024 - Current
Front Desk Receptionist
Shear Design Salon and Day Spa
09.2021 - 09.2024
Lifeguard and Dining Host
Pinebrook Bible Conference
06.2021 - 08.2022
Sales Associate
Wilson's Leather
08.2020 - 12.2020
Sales Associate
GH Bass and Co,
11.2019 - 08.2020
Associate of Arts - Communications
Northampton Community College
High School Diploma -
Faith Christian School
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