Summary
Overview
Work History
Education
Skills
Timeline
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EMILY ESCOBAR-PAZ

West Palm Beach,FL

Summary

Go above and beyond for my job

Diligent sale associate/front desk with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Florida Kidney Physicians
10.2024 - 03.2025


  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Shift Leader

Color INC
01.2021 - 06.2024


  • Managed cleaning duties and ensured a tidy store environment
  • Handled cashier responsibilities and provided outstanding customer service
  • Answered phone calls and performed inventory management
  • Assisted with scheduling and trained new hires
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed inventory

Sales Associate

Payless Shoe Source
10.2018 - 06.2019
  • Cashier duties, ensuring accurate transactions
  • Key holder responsibilities, managing store opening and closing
  • Served as the SMILES Leader, promoting upmost customer services and experience
  • Handled bank deposits and transactions

Sales Associate

DSW - Designer Shoe Warehouse
09.2019 - 04.2019
  • Main cashier, maintaining a clean and organized cash wrap
  • Delivered high-quality customer service
  • Consistently achieved high email sign-up percentages

Education

HS Diploma -

Forest Hill High School

Skills

  • Management
  • Organizational
  • Communication
  • Leadership
  • Teamwork
  • Coordination
  • Encouraging
  • Bilingual (Spanish/English)
  • Customer service
  • Cash handling
  • Phone etiquette
  • Problem resolution
  • Inventory management
  • Time management
  • Effective communication
  • Training and mentoring
  • Listening skills
  • Telephone etiquette
  • Confidentiality handling
  • Guest relations
  • Skilled in athena
  • Scheduling appointments
  • Scheduling

Timeline

Front Desk Receptionist

Florida Kidney Physicians
10.2024 - 03.2025

Shift Leader

Color INC
01.2021 - 06.2024

Sales Associate

DSW - Designer Shoe Warehouse
09.2019 - 04.2019

Sales Associate

Payless Shoe Source
10.2018 - 06.2019

HS Diploma -

Forest Hill High School

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EMILY ESCOBAR-PAZ