Miranda Rodriguez
San Antonio,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
4
4
years of professional experience
Work History
Collection Specialist
University of Incarnate Word
06 2023 - Current
- Consistently met or exceeded performance metrics related to resolution times, collection efforts, and customer satisfaction.
- Ensured accurate billing by diligently reviewing student account information and promptly addressing discrepancies.
- Provided guidance on tuition reimbursement programs, helping students maximize their financial resources while pursuing education goals.
- Managed sensitive data with utmost confidentiality, adhering strictly to FERPA guidelines when handling student account information.
- Reduced late payments by providing timely follow-ups and maintaining open communication with students and their families.
- Coordinated with third-party vendors for timely processing of payments, refunds, or collections as needed.
- Maintained detailed records of student transactions, enabling accurate reporting and informed decision-making for administrators.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maximized revenue by managing and monitoring accounts receivable collections.
- Maintained detailed records of all collection activities, ensuring transparency and accountability within the department.
- Entered client details and notes into system for interdepartmental access and review.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
- Maintained strong knowledge of industry trends and best practices in collections, staying current with changes to legislation or regulatory requirements affecting the field.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
Collections Specialist
Worth Finance Co
01.2022 - 02.2023
- Worked with customer to create debt repayment plan based on current financial condition.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Responded to customer inquiries and provided detailed account information.
Medical Billing Specialist
Billing Experts Of SA
08.2022 - 10.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Collected payments and applied to patient accounts.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Posted and adjusted payments from insurance companies.
- Precisely evaluated and verified benefits and eligibility.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Community Health Worker
Young Woman's Christian Association, YWCA
10.2020 - 07.2021
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Facilitated health screenings with follow-up care to target specific issues.
- Created and distributed health-related education materials to improve program awareness.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Targeted specific community groups with wellness and disease management information.
- Transported or accompanied clients to scheduled health appointments or referral sites.
Education
Certification - Medical Billing And Coding
The College of Health Care Professions
10.2022
Certification - Community Health Worker
YWCA
07.2022
High School Diploma -
Memorial High School
San Antonio, TX06.2020
Skills
- Excellent customer service skills
- Ability to multi-task in a fast paced enviroment
- Strongly skilled in utilizing a personal computer including Microsoft office(Word,Excel,PowerPoint,etc) applications
- Process Payments
- Filing Appeals
- Analytical and Critical Thinking
- Payment Scheduling
- Medical Billing and Collections
- Communications Strategies
- Discussed program information with student leadership committee for annual report submitted to board
- Collaborated with other departments to resolve student account issues, promoting a positive campus experience
- Promoted transparency in billing through clear communication of fees, deadlines, and other pertinent information to students and parents
Timeline
Medical Billing Specialist
Billing Experts Of SA
08.2022 - 10.2022
Collections Specialist
Worth Finance Co
01.2022 - 02.2023
Community Health Worker
Young Woman's Christian Association, YWCA
10.2020 - 07.2021
Collection Specialist
University of Incarnate Word
06 2023 - Current
Certification - Medical Billing And Coding
The College of Health Care Professions
Certification - Community Health Worker
YWCA
High School Diploma -
Memorial High School