Emily Esquibel
Minot,ND
Summary
Industrious service professional with broad experience in variety of restaurants. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations. Hospitable professional committed to maximizing customer satisfaction and beverage sales. Expertise in housekeeping and bar maintenance. Skilled service professional with rich background in craft beer industry, ranging from bartending to brewery operations. Understands the intricacies of serving beer and wine and pairing it with food for optimal customer experience. Strong interpersonal skills have consistently enhanced guest satisfaction while knowledge of brewing processes has allowed for insightful conversations about various beer styles. Demonstrated ability to increase sales through effective marketing strategies and product recommendations. A strong believer in the "lead by example" approach, teamwork, professionalism, and utilizing the principle of clear, effective, and courteous interpersonal communication.
Compassionate professional accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress. Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns. Dedicated professional committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms, and managing dietary needs. Service-focused professional possessing exceptional organizational abilities. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Beertender/Trainer
JL Beers of Minot
Minot, ND
01.2024 - Current
- Resolving customer complaints in a professional manner while adhering to company policies and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Developed and implemented interactive training modules to enhance learning experience and retention among trainees.
- Instructed new staff members on food handling procedures and service techniques.
- Supervised, evaluated or referred instructors to skill development classes.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Created and offered additional materials to enhance training.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Explained goals and expectations required of trainees.
- Evaluated waiter's performance through feedback forms and one-on-one meetings.
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
Server/Server Trainer
Olive Garden Restaurant
Minot, ND
08.2019 - 05.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Presented menus and answered questions regarding items.
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared checks, itemizing total meal costs and taxes.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Delivered food orders promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Insurance Agent
Combined Insurance
Minot, ND
05.2015 - 05.2020
- Scheduled meetings with prospective clients to discuss available products and services.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Developed appropriate quotes based on risk information.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Advised customers on the best ways to minimize risks associated with their assets.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Leveraged industry trends to shape solutions and approaches.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Maintained accurate records of all insurance transactions using computer software systems.
CNA/CMA
Souris Valley Care Center
Velva , ND
03.2012 - 08.2019
- Assisted residents with bathing and dressing to promote personal hygiene.
- Documented patient care services by charting in designated areas.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Turned and repositioned bedridden patients to prevent bedsores.
- Planned and served meals and snacks to patients according to prescribed diets.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated communication between patients, family members, and healthcare professionals.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supported non-ambulatory residents in range of motion exercises.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collected specimens from patients for laboratory testing purposes.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Answered patient call signals and signal lights to determine patients' needs.
Home Health Aide
Newman Signs/ Beloved Hope Health Care LLC
Fargo, ND
01.2014 - 12.2017
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Assisted clients with bathing, dressing and incontinence care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Participated in developing individualized care plans based on medical orders and assessments.
- Planned optimal meals based on established nutritional plans.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Checked patients' pulse, temperature and respiration.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Provided patients and families with emotional support and instruction.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals and snacks according to prescribed diets.
- Tracked and reported clients' progress based on observations and conversations.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported individuals to medical appointments and assisted with errands.
- Administered medications as instructed by physician or nurse practitioner.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Administered prescribed medications under direction from physician.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Provided companionship and monitored health condition of clients.
- Delivered high level of assistance with cooking, meal preparation and shopping.
Server
Theodores Fine Dining & Cowboy Cafe
Medora, ND
05.2012 - 09.2013
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Set up dining room to meet hospitality and service standards.
- Took beverage orders from patrons and served drinks promptly.
- Served food and beverages to patrons and confirmed complete orders.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Handled special customer requests for separate checks and menu substitutions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Trained new employees on restaurant procedures and plating techniques.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Stocked service areas with supplies during slow periods.
- Processed payments accurately using cash registers or point-of-sale systems.
- Cleared table and bussed dishes to allow for quick setups.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Ensured that all orders were taken correctly and in a timely manner.
- Followed all safety procedures when handling hot plates or sharp objects.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Discussed dining menu information to aid in decision process for senior residents.
Education
Associate of Science - Criminal Justice
American InterContinental University
Schaumburg, IL01-2021
Bachelor of Science - Criminal Justice Specialization in Forensics
American InterContinental University
Schaumburg, ILBachelor of Science - Nursing Specialization Psychiatry
Minot State University
Minot, NDSkills
- Extensive beer and wine knowledge
- Lead by example
- Effective communication
- Positive mental attitude
- Pouring techniques
- Product presentation
- Glassware maintenance
- Safe service compliance
- Payment processing
- Engaging personality
- Lead by example
- Courteous
- Sales expertise
- Wine and liquor expertise
- Organizational growth
- Memory retention
- Dining room management
- Ordering procedures
- Excellent judgment
- Handling difficult customers
- Performance improvement
- Menu memorization
- New hire training
- Food running
- Highly reliable
- Salesmanship
- Beer and wine recommendations
- Point of sale (POS) system operations
- Hostess support
- Team member support
- Food inspection
- Tableside etiquette
- Strong work ethic
Affiliations
- "rocks"- I have a great passion for the great outdoors, that said, my "vacations" consist of travelling to various destinations to collect fine crystals, stones, and agates. With my hand picked collection, I make my own jewelry.
- Candle Making
- Dakota Clay Busters: A trapshooting youth group that competes throughout the nation.
Languages
English
Professional
Spanish
Limited
Accomplishments
- Cum Laude Honors: American InterContinental University
- Eagle Award for Outstanding Customer Service: Minot Area Chamber EDC
- Individual State Title for Class B Jump Competition
- State Title Class B Group Competition
Certification
- Cicerone
- CNA
- CMA 1
- CMA 2
- Licensed Health Insurance Agent (2015-2020)
Timeline
Beertender/Trainer
JL Beers of Minot
01.2024 - Current
Server/Server Trainer
Olive Garden Restaurant
08.2019 - 05.2021
Insurance Agent
Combined Insurance
05.2015 - 05.2020
Home Health Aide
Newman Signs/ Beloved Hope Health Care LLC
01.2014 - 12.2017
Server
Theodores Fine Dining & Cowboy Cafe
05.2012 - 09.2013
CNA/CMA
Souris Valley Care Center
03.2012 - 08.2019
Associate of Science - Criminal Justice
American InterContinental University
Bachelor of Science - Criminal Justice Specialization in Forensics
American InterContinental University
Bachelor of Science - Nursing Specialization Psychiatry
Minot State University
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