Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Estrada

El Paso,TX

Summary

Knowledgeable Case Manager experienced in coordinating care for immigration individuals at the Fort Bliss Shelter. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Chenega Corporation
04.2022 - 11.2023
  • Answer and direct phone calls
  • Organize and schedule appointments
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies and research new deals and suppliers
  • Maintain contact lists
  • Book travel arrangements
  • Submit and reconcile expense reports
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients
  • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
  • In charge of the company vehicles doing inspections, filling up with gas when empty, cleaning vehicle inside out
  • Taking the vehicles to for services as well
  • In charge of company statements picking up the receipts or statements for the amount wasted on that exact same day
  • In charge of the uniforms for the employees depending on the color, sizes and amount each person gets
  • In charge of hotels meaning checking in and out the employees
  • If we need to get rooms for upper management or any other employees needed a room.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Case Manager

Laredo Technical Services, Inc
04.2021 - 04.2022
  • Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance
  • Admits new clients by reviewing records and applications; conducting orientations
  • Determines clients' requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans
  • Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort
  • Monitors cases by verifying clients' attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support
  • Maintains clients' records by reviewing case notes; logging events and progress
  • Communicates clients' progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences
  • Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources
  • Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results
  • Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures
  • Meets budget by monitoring expenses; implementing cost-saving actions
  • Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Human Resources Assistant/Receptionist

dmDickason Personnel Services
10.2020 - 12.2020
  • Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information
  • Substantiates applicants' skills by administering and scoring tests
  • Schedules examinations by coordinating appointments
  • Welcomes new employees to the organization by conducting orientation
  • Provides payroll information by collecting time and attendance records
  • Submits employee data reports by assembling, preparing, and analyzing data
  • Maintains employee information by entering and updating employment and status-change data
  • Provides secretarial support by entering, formatting, and printing information
  • Organizes work
  • Answers the telephone, relays messages, and maintains equipment and supplies
  • Maintains employee confidence and protects operations by keeping human resource information confidential
  • Maintains quality service by following organization standards
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
  • Pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Fire Department Covid-19 Testing

dmDickason Personnel Services
06.2020 - 09.2020
  • Familiarizing yourself with essential details of our products and services
  • Calling prospective clients using a list of phone numbers provided to you
  • Accepting calls from prospective clients as they arise
  • Fielding basic questions and concerns about the products and services we offer
  • Scheduling a consultation between the prospective client and a Sales Representative
  • Keeping a detailed log of calls, including those which were not answered
  • Attempting to contact prospective clients who you have been unable to contact
  • Informing the Manager of recurrent product-related complaints that warrant addressing.
  • Implemented strict safety protocols for staff and patients, minimizing infection risks at the testing site.
  • Addressed any patient concerns or issues promptly, maintaining a strong reputation for excellent customer service.

Correctional Officer III

TDCJ (Texas Department Criminal Justice)
04.2019 - 10.2019
  • Supervision of inmates and inmate activity in detention facilities
  • Provides care and correctional treatment of inmates
  • Manages inmate holding areas
  • Ensures that inmates remain in custody
  • Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures
  • Contributes to the maintenance of institution security
  • Performs searches on inmates and visitors
  • Checks mail for contraband, such as weapons or drugs
  • Prepares incident reports and other documentation
  • Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability
  • Conducts accurate headcounts
  • Inventories inmates' personal property and issues receipts
  • Break up physical confrontations and protect inmates and fellow officers from harm
  • Provides emergency assistance as needed, including but not limited to CPR, first aid, escape of inmates, and evacuation procedures.

Education

Bachelor's degree - Criminal Justice

The University of Texas at El Paso
El Paso, TX
06.2019

Associate's degree - Criminal Justice/Psychology

El Paso Community College
El Paso, TX
06.2017

High school diploma - Criminal Justice

Mountain View High School
El Paso, TX
06.2015

Skills

  • Inventory control
  • Windows
  • Human resources
  • Training & development
  • Bilingual
  • Front desk
  • Administrative experience
  • Conflict management
  • Law Enforcement
  • Intake Experience
  • Case Management
  • Office Administration
  • Customer service
  • Computer skills
  • Microsoft Excel
  • Paralegal experience
  • Organizational skills
  • English
  • Microsoft Outlook
  • Time management
  • Customer Service
  • Data Entry
  • Computer Skills

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Administrative Assistant

Chenega Corporation
04.2022 - 11.2023

Case Manager

Laredo Technical Services, Inc
04.2021 - 04.2022

Human Resources Assistant/Receptionist

dmDickason Personnel Services
10.2020 - 12.2020

Fire Department Covid-19 Testing

dmDickason Personnel Services
06.2020 - 09.2020

Correctional Officer III

TDCJ (Texas Department Criminal Justice)
04.2019 - 10.2019

Bachelor's degree - Criminal Justice

The University of Texas at El Paso

Associate's degree - Criminal Justice/Psychology

El Paso Community College

High school diploma - Criminal Justice

Mountain View High School

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Emily Estrada