Emily Everett

Timely and accurate adjudication of complex STD claims. Processing of leaves associated with an employee's own health condition. Apply technical contractual knowledge to ensure appropriate eligibility requirements and liability decisions. Maintain organizational service standards on all assigned claims and leaves. Addresses customer inquiries and attending customer calls as needed. Trained in Navilink and Fineos. MCA trained. East Leveling Leader and Work Coverage leader for TLO.

Administrative tasks. Scheduling patient appointments. Assisted with Patient Assist Programs. Insurance verification. Processing of patient personal information and collection of payments. Demonstrated excellent customer service skills by greeting guests and providing helpful information. Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner.

• Commitment to customer service
• Trained of all new employees
• Managed a high volume workload within a deadline driven environment
• Maintained the stores booking and vendor logs
• Maintained Front End scheduling for staff
• Pharmacy practice ethics
• Following FDA drug safety guidelines.