Emily Eyles

JRD Saddlery is a boutique custom saddle and service shop located in Sonoma County. I provide high-end, customized fitting and selling to clients across California, as well as develop the business and brand reach.

• Business development: Being a motivated self-starter, I spend weekly hours cold calling potential clients, learning their needs, and explaining the potential value of JRD for their outcomes.
• Exemplary customer service: This position involves working with high-end, demanding clients to find exactly what they're looking for, and helping them to design their dream saddle. This may require several different visits and iterations. Even when the situation becomes challenging, I always put client needs and satisfaction at the forefront.
• High client retention: I can Take one person at my first visit who I am selling a saddle to, and turn around to get their entire client base to buy from me as well, by explaining the benefits of my products and services and what I can offer them.
• Liaise between clients and production: My role involves regular visits to the clients stables, assessing their needs and current set-ups, taking measurements, and then come back to my shop to direct my team what needs to be done, while including the client in the process every step of the way.
• Demonstrated success: Over the past 8 years, I have consistently met my YTD goals by over 165% with an average closing rate of 90%.

• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Generated higher ticket averages by training employees on suggestive up-selling techniques.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Completed regular bar inventories and daily requisition sheets and increased sales and profits.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.