EMILY FAGAN
North Providence
Summary
Project Management Professional with proven success in delivering high-impact projects across diverse environments. Drove project timelines and ensured quality outcomes through strategic planning and execution. Committed to fostering team success and enhancing client satisfaction.
Overview
9
9
years of professional experience
Work History
Project Manager
Empire Energy
East Providence, RI
06.2025 - 05.2026
- Coordinated field and office teams to resolve issues and keep deliverables aligned.
- Managed project risks, dependencies, and change requests to maintain execution consistency.
- Ensured compliance with safety, regulatory, and operational standards throughout project delivery.
- Mentored team members and refined workflows to improve project coordination and accountability.
- Managed daily office operations, ensuring smooth workflow across administrative functions.
- Coordinated calendars, meetings, and travel arrangements for leadership and staff.
- Prepared correspondence, reports, and documentation with strong attention to accuracy.
- Maintained filing systems, records, and confidential information in an organized order.
- Tracked office supplies and placed orders to prevent workflow interruptions.
- Supported invoicing, expense processing, and vendor communication with consistency.
- Streamlined administrative procedures to improve efficiency and reduce duplicate work.
- Assisted staff with scheduling, document requests, and general office support.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Supported the onboarding process for new hires, facilitating smooth transition into the team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
STORE MANAGER
NAMCO POOL
05.2018 - 06.2025
- Managed a team of 8 associates to ensure effective operations
- Managed inventory processes and reconciled discrepancies to maintain accurate stock levels
- Interviewing, hiring, and training of staff
- Supervised up to 8 Associates
- Conducted interviews, hired, and trained staff to build a skilled and effective team
- Cash control including daily deposits
- Forecasting, budgeting and goal setting
- Ensured cleanliness and merchandising standards were met or exceeded to enhance customer experience
SALESCLERK
JOURNEY’S
01.2018 - 04.2018
- Greeted customers and identified their needs to enhance shopping experience
- Recovered and stocked merchandise to maintain optimal inventory levels
- Achieved sales targets through effective customer engagement
TEAM MEMBER
MCDONALDS
05.2017 - 12.2017
- Took customer orders and upsold items to enhance dining experience
- Maintain cleanliness and sanitation
- Operate POS system and reconcile funds
- Mitigated customer complaints to ensure satisfaction and retention
- Assisted in food handling and preparation during busy shifts
Education
HIGH SCHOOL DIPLOMA - General Studies
NORTH PROVIDENCE
North Providence06.2017
COSMETOLOGIST
TONI & GUY
Cranston07.2018
Skills
- Construction Safety
- Project planning
- Hot tub installation
- Stakeholder Engagement
- Relationship management
- Lead Generation and follow up
- Inventory control
- Active listening techniques
- Document management
- Lead generation
- Sales Presentation Certified
- Customer Service Certified
- Team collaboration
- Work flow planning
- Active listening
- Problem solving
- Advanced problem solving
- Forklift Certified
- Jacuzzi Skillbuilder Certified
- Workflow optimization
- Complex problem solving
- Document organization
- Conflict resolution
- Resource Allocation
- Construction oversight
- Home construction
- Permit acquisition
- HVAC installation
- Construction Oversight
Timeline
Project Manager
Empire Energy
06.2025 - 05.2026
STORE MANAGER
NAMCO POOL
05.2018 - 06.2025
SALESCLERK
JOURNEY’S
01.2018 - 04.2018
TEAM MEMBER
MCDONALDS
05.2017 - 12.2017
COSMETOLOGIST
TONI & GUY
HIGH SCHOOL DIPLOMA - General Studies
NORTH PROVIDENCE