Dependable Server/Bartender successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Previously, a Drug and Alcohol Technician with comprehensive experience assisting nurses and therapists with rehabilitation treatment and patient care according to regulations and guidelines. Excellent time management, communication and recordkeeping abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Third Base Sports Bar And Grille
02.2022 - Current
Managed social media presence on various networks
Multitasking and taking on new responsibilities effortlessly
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Drug and Alcohol Technician
Center For Hope And Healing
06.2021 - 07.2022
Planned and led group meetings of groups consisting of 12+ individuals, where group discussion was encouraged
Supervised and interacted with residents during activities, mealtimes, and meetings
Input group notes and individual notes, as well as organizing paperwork and cleaning
Showed leadership, teamwork, communication, active listening, and problem-solving skills while remaining patient, empathetic, and optimistic
Used sample prep equipment to prepare for drug tests.
Prepared test samples and obtained and recorded test data in accordance with standards.
Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Established collaborative relationships with patients through consistent and meaningful communication.
Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Communicated back to nurses and therapists regarding patient performance and condition.
Followed discharge plans, identified concerns and reported issues to management for decision-making.
Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Nanny
Private Household
04.2020 - 02.2022
Prepared meals and snacks for children based on dietary guidelines.
Assisted with light housekeeping duties as well as running errands.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Built positive and nurturing environments to support child social and emotional growth.
Supported children in play activities, meals, and snacks, hygiene and socialization.
Monitored schedules to maintain sleeping, eating, and school schedules for children.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Played games, worked on puzzles, and read books to young children.
Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Administered basic first-aid and medication in emergency situations.
Taught children basic life skills, manners and personal hygiene.
Monitored children's play activities to verify safety.
Engaged with children on individual basis to build positive relationships.
Transported children to and from activities using personal or family vehicle.
Encouraged children to be understanding and patient with others.
Promoted language development skills through reading and storytelling.