Summary
Overview
Work History
Education
Skills
Timeline
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Emily Falcon

Norco,LA

Summary

Helpful and motivated worker eager to secure a position in the area. Hands-on experience escorting patients throughout medical facilities. Customer-oriented and compassionate with a strong attention to customer satisfaction and care. Excellent manners and outstanding verbal and written communication skills.

Overview

6
6
years of professional experience

Work History

Sales Associate

LOFT
04.2023 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Hairstylist

Studio Gabrella
07.2022 - 03.2023
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Purchased supplies like shampoo and conditioner for company.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Receptionist

The Gossip Shop
01.2022 - 07.2022
  • Processed payments, entering sales in register for prompt customer service.
  • Purchasing supplies for company to sell.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Customer Service Representative

Aeropostale
01.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Porter

Bowlero Lanes
11.2018 - 03.2020
  • Performed cleaning and maintenance duties as directed.
  • Cleaned and organized building areas as required.
  • Completed sweeping, mopping and window-cleaning.
  • Communicated with coworkers and managers about completed duties.
  • Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Demonstrated commitment through impeccable attendance and quality performance.

Patient Transporter

Xanitos Inc
09.2018 - 10.2019
  • Assisted patients in moving out of beds, wheelchairs, and stretchers.
  • Also assisted patients with IV poles, oxygen tanks and multiple medical devices throughout hospital for testing and discharge.
  • Coached recently hired employees on company guidelines, conduct and practices and offered to assist.
  • Comforted patients and families by offering support and encouragement.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to charge nurses.
  • Achieved lead status within the first six months of working for Xanitos. Awarded “Employee of the Quarter” distinction by upper management in. Managed employees for patient transport.

Education

Paul Mitchell The School
Metairie, LA

High School Diploma -

Destrehan High School
Destrehan, LA
2018

Skills

  • Microsoft Office
  • Microsoft Word
  • Excellent time management
  • Infection control
  • Fast learner
  • Time management

Timeline

Sales Associate

LOFT
04.2023 - Current

Hairstylist

Studio Gabrella
07.2022 - 03.2023

Receptionist

The Gossip Shop
01.2022 - 07.2022

Customer Service Representative

Aeropostale
01.2021 - 01.2022

Porter

Bowlero Lanes
11.2018 - 03.2020

Patient Transporter

Xanitos Inc
09.2018 - 10.2019

Paul Mitchell The School

High School Diploma -

Destrehan High School

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Emily Falcon