Emily Falls
Adairsville,GA
Summary
Goal driven professional with 11-year background in the customer service sector. Eager for the opportunity to use customer service skills and great customer rapport in busy environment. Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
14
14
years of professional experience
Work History
Client Service Specialist
Bank OZK
09.2021 - Current
- Work teller line while assisting customers with any and all banking needs
- Answering calls and emails in a timely manner to efficiently assist customers and fellow employees with any tasks or problems they have
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Auditing and balancing cash drawers and vault
- Shipping out and receiving money from the Federal Reserves on a weekly basis
- Provide exceptional customer service to clients by responding to phone calls and emails in a timely matter
- Addressing and resolving customer complaints
- Strong Bank Teller software, Microsoft Teams, phone, email, and calculator skills.
Assistant Manager
Quiktrip
08.2014 - Current
- Planned and prepared workflow schedules, delegating tasks for 4 member team
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Completed inventory audits to identify losses and project demand
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Delegated daily tasks to team members to optimize group productivity.
Crew Member
Wendy's
10.2010 - 08.2014
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction
- Organized food items on serving trays and in carry-out packages
- Prepared drinks, ice cream and other special items to complete prepared food orders
- Reviewed completed orders and efficiently bagged for easy carrying and access by customers
- Capitalized on slow periods to restock supplies, clean counters and remove trash
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Completed opening, closing and shift change tasks to promote store efficiency.
Education
High School Diploma -
Armuchee High School
Rome, GAAssociate of Science Business Administration And Management -
Georgia Northwestern Technical College
Rome, GASkills
- Customer relations
- Microsoft Office expertise
- Customer rapport
- Time Management
- Product and service knowledge
- Sales monitoring
- Strategic Planning
- Team building
- Quickly working with large amounts of cash and solving math equations
- Telephone skills
- Exceptional communication
- Documentation skills
Timeline
Client Service Specialist
Bank OZK
09.2021 - Current
Assistant Manager
Quiktrip
08.2014 - Current
Crew Member
Wendy's
10.2010 - 08.2014
High School Diploma -
Armuchee High School
Associate of Science Business Administration And Management -
Georgia Northwestern Technical College