Emily Faz
Ennis,TX
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
The Michaels Organization
04.2023 - Current
- Managed daily administrative tasks such as filing documents and answering phones
- Participated in local community outreach initiatives to promote affordable housing options
- Ensured that all tenant requests were handled promptly and professionally
- Responsible for collecting rent payments from tenants on a monthly basis
- Performed regular audits of rental records to ensure accuracy of financial information
- Monitored occupancy levels to ensure maximum profitability while maintaining an acceptable level of vacancy rate
- Resolved complaints from residents in a professional manner through mediation or arbitration when necessary
- Maintained accurate records related to leases, security deposits, renewals and terminations
- Organized resident events such as movie nights, holiday parties, and pool gatherings
- Conducted weekly property inspections to ensure compliance with company policies and procedures
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Leasing Agent
The Michaels Organization
09.2022 - 04.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
Licensed Insurance Sales Agent
Freeway Insurance
10.2021 - 09.2022
- Built rapport with clients by listening attentively to their needs and responding promptly with appropriate solutions
- Prepared quotes and proposals based on clients' requirements and needs
- Built relationships with potential clients to increase sales
- Generated new sales, retained existing members, and grew book of business through multiple product offerings
- Responded to customer inquiries and requests relating to insurance
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Calculated premiums and established payment method
Administrative Clerk
Mastronardi
08.2018 - 04.2021
- Answered incoming calls promptly, providing information or transferring calls as necessary
- Organized files and records systematically, ensuring easy access when needed
- Entered and maintained data in computerized systems
- Greeted visitors warmly in a professional manner and provided assistance as required
- Sorted, distributed, and tracked incoming and outgoing mail
- Performed data entry and document scanning
- Assisted in the preparation of documents such as letters, memos, reports and presentations with accuracy and attention to detail
- Computed, record and proofread data and other information, such as records, and reports
Customer Service Representative
Convergys
08.2016 - 07.2018
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Met daily customer service quotas with a focus on quality
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Followed up with customers regarding product functionality and overall satisfaction
Education
GED -
Premier High School
Laredo 05.2014
Skills
- Customer Service
- Microsoft Dynamics NAV
- Microsoft Word
- Microsoft Excel
- Expertise in OneSite
- Microsoft Outlook
- Materials Handling
- Account Management
- Property management
- Payment processing
- Event planning
- Problem-solving
- Resident relations
- Time management
- Daily operations management
- Multitasking and organization
- Conflict handling
- Content creation
Certification
- Limited lines agent,12/01/21,03/31/23
- Insurance Producer License
LANGUAGES
English Fluent
Spanish Fluent
PERSONAL INFORMATION
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Community Manager
The Michaels Organization
04.2023 - Current
Leasing Agent
The Michaels Organization
09.2022 - 04.2023
Licensed Insurance Sales Agent
Freeway Insurance
10.2021 - 09.2022
Administrative Clerk
Mastronardi
08.2018 - 04.2021
Customer Service Representative
Convergys
08.2016 - 07.2018
- Limited lines agent,12/01/21,03/31/23
- Insurance Producer License
GED -
Premier High School
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