Emily Feliz
Camden
Summary
Professional and experienced healthcare administrator ready to excel in patient access roles. Proven track record of enhancing patient experiences, streamlining administrative processes, and ensuring compliance with healthcare regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient registration, insurance verification, and maintaining accurate medical records. Reliable and personable, fostering positive interactions with patients and staff alike.
Overview
4
4
years of professional experience
Work History
Patient Access Registrar
VIRTUA Health Our Lady of Lourdes, Camden NJ
01.2024 - Current
- Register patients for inpatient and outpatient services, ensuring accurate collection and entry of personal, insurance, and medical information.
- Verified insurance eligibility, obtained authorizations, and explained hospital policies, procedures, and financial responsibilities to patients.
- Maintained confidentiality in handling sensitive patient data in compliance with HIPAA regulations.
- Demonstrated strong customer service skills by addressing patient concerns with empathy, professionalism, and efficiency.
Administrative Assistant
Rutgers University Camden, Camden
09.2024 - 05.2025
- Supported faculty and department staff by managing calendars, scheduling meetings, and coordinating academic events.
- Assisted with students inquiries, processed forms, and maintained accurate records for academic and administrative purposes.
- Managed office supplied and equipment, ensuring the department was well-stocked and organized.
Temporary Administrative Assistant
Parkside Business & Community In Partnership, Parkside, Camden
03.2023 - 12.2023
- Provided day-to-day administrative support including scheduling meetings, managing calendars, and organizing documents.
- Assisted with the preparation of reports, presentations, and internal communications.
- Greeted and directed visitors, answered phone calls, and responded to inquiries in a professional manner.
Cashier/Sales Associate
Champs Sports, Cherry Hill Mall
04.2021 - 10.2022
- Delivered excellent customer service by assisting shoppers with product selection, sizing, and brand knowledge to ensure a positive in-store experience.
- Operated POS systems efficiently to process cash, credit, and mobile payments while maintaining accurate cash handling and register balancing.
- Maintained store cleanliness and merchandise organization through restocking, visual displays, and loss prevention awareness.
Education
High School Diploma -
Camden Big Picture Learning Academy
Camden, NJ06.2023
Skills
- Computer software/frameworks:
- - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- - Google Workspace (Docs, Sheets, Slides, Gmail, Drive)
- - Adobe Acrobat (PDF editing and form creation)
- - HIPAA regulations knowledge
- - Effective organizational skills
- - Patient registration
- - Insurance eligibility verification
- - Knowledgeable in medical terminology
- Organized scheduling coordination
LNGG
Languages: Spanish (Advanced)
Timeline
Administrative Assistant
Rutgers University Camden, Camden
09.2024 - 05.2025
Patient Access Registrar
VIRTUA Health Our Lady of Lourdes, Camden NJ
01.2024 - Current
Temporary Administrative Assistant
Parkside Business & Community In Partnership, Parkside, Camden
03.2023 - 12.2023
Cashier/Sales Associate
Champs Sports, Cherry Hill Mall
04.2021 - 10.2022
High School Diploma -
Camden Big Picture Learning Academy
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