Emily Ferenbach-Mitchell
Lakeland,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Office Manager
LifeStance Health
08.2020 - Current
- Responsible for overall operations, development and success of the practice.
- Hires, trains and supervises administrative staff.
- Coordinates and oversees administrative duties to ensure office operates efficiently and smoothly.
- Provides general support to patients: check in/check out, scheduling, answer questions involving billing, health insurance benefits, paperwork, etc.
- Manages and maintains office equipment and all inventory needs.
- Conducts regular staff meetings and prepares operational reports and schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established team priorities, maintained schedules and monitored performance.
Account Billing Specialist
InTouch GPS
01.2015 - 08.2020
- Managed status of accounts and balances as well as identified inconsistencies.
- Responded to and assisted customers in timely manner via email and phone.
- Researched and resolved billing and invoice problems.
- Processed payments and applied credits and refunds when needed.
- Coordinated with team members from all departments to achieve quality customer service.
- Verified accuracy of accounts payable payments, resulting in 35% reduction in payment errors and check reissues.
Lead Teacher
Noah’s Ark Child Development Center
09.2009 - 01.2015
- Monitored activities of children ages newborn through age 4.
- Recommended and initiated positive behavior among children’s interactions.
- Kept records on individual children, including daily observations.
- Maintained order, security, and sanitation of facility at all times.
- Created and planned age-appropriate activities and crafts.
Concessions Team Leader
Aramark
02.2011 - 12.2012
- Prepared, served, and sold concessions food items.
- Assisted with upkeep, cleaning, and maintenance of concession stands and equipment.
- Processed food and beverage transactions including extensive cash handling.
- Instructed team on tasks and balanced cash and inventory at beginning/end of each shift.
Education
BA - Psychology
University of South Florida
Tampa, FLAA - Liberal Arts
Polk State College
Lakeland, FLSkills
- Team Bonding
- Customer Relations
- Account Reconciliation
- Business Administration
- Information Protection
- Credit and Collections
- Written Communication
- Clerical Support
- Coaching and Training
- Excellent Multitasking Abilities
- Policy Implementation
- Microsoft Office Suites
- Organizational Skills
- Strong Analytical Skills
- Time Management
- Billing and Invoicing
- Scheduling
- Administration and Operations
- Salesforce CRM Software
- Advanced proficiency with EHR systems such as AdvancedMD
- Windows/MacintoshOS
Timeline
Office Manager
LifeStance Health
08.2020 - Current
Account Billing Specialist
InTouch GPS
01.2015 - 08.2020
Concessions Team Leader
Aramark
02.2011 - 12.2012
Lead Teacher
Noah’s Ark Child Development Center
09.2009 - 01.2015
BA - Psychology
University of South Florida
AA - Liberal Arts
Polk State College
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