Emily Ferenbach-Mitchell
Lakeland,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Office Manager
LifeStance Health
Lakeland, FL
08.2020 - Current
- Responsible for overall operations, development and success of the practice.
- Hires, trains and supervises administrative staff.
- Coordinates and oversees administrative duties to ensure office operates efficiently and smoothly.
- Provides general support to patients: check in/check out, scheduling, answer questions involving billing, health insurance benefits, paperwork, etc.
- Manages and maintains office equipment and all inventory needs.
- Conducts regular staff meetings and prepares operational reports and schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established team priorities, maintained schedules and monitored performance.
Account Billing Specialist
InTouch GPS
Lakeland, FL
01.2015 - 08.2020
- Managed status of accounts and balances as well as identified inconsistencies.
- Responded to and assisted customers in timely manner via email and phone.
- Researched and resolved billing and invoice problems.
- Processed payments and applied credits and refunds when needed.
- Coordinated with team members from all departments to achieve quality customer service.
- Verified accuracy of accounts payable payments, resulting in 35% reduction in payment errors and check reissues.
Lead Teacher
Noah’s Ark Child Development Center
Lakeland, FL
09.2009 - 01.2015
- Monitored activities of children ages newborn through age 4.
- Recommended and initiated positive behavior among children’s interactions.
- Kept records on individual children, including daily observations.
- Maintained order, security, and sanitation of facility at all times.
- Created and planned age-appropriate activities and crafts.
Concessions Team Leader
Aramark
Tampa, FL
02.2011 - 12.2012
- Prepared, served, and sold concessions food items.
- Assisted with upkeep, cleaning, and maintenance of concession stands and equipment.
- Processed food and beverage transactions including extensive cash handling.
- Instructed team on tasks and balanced cash and inventory at beginning/end of each shift.
Education
BA - Psychology
University of South Florida
Tampa, FLAA - Liberal Arts
Polk State College
Lakeland, FLSkills
- Team Bonding
- Customer Relations
- Account Reconciliation
- Business Administration
- Information Protection
- Credit and Collections
- Written Communication
- Clerical Support
- Coaching and Training
- Excellent Multitasking Abilities
- Policy Implementation
- Microsoft Office Suites
- Organizational Skills
- Strong Analytical Skills
- Time Management
- Billing and Invoicing
- Scheduling
- Administration and Operations
- Salesforce CRM Software
- Advanced proficiency with EHR systems such as AdvancedMD
- Windows/MacintoshOS
Timeline
Office Manager
LifeStance Health
08.2020 - Current
Account Billing Specialist
InTouch GPS
01.2015 - 08.2020
Concessions Team Leader
Aramark
02.2011 - 12.2012
Lead Teacher
Noah’s Ark Child Development Center
09.2009 - 01.2015
BA - Psychology
University of South Florida
AA - Liberal Arts
Polk State College