Emily Figueroa
Baytown,TX
Summary
Focused on delivering excellent service for in-store pick up customers. Comfortable using technology tools such as mobile applications. Familiar with picking and packing the best quality items to the customer's liking. Knowledgeable of substitution and shortage policies. Approximately 6 years working for HEB. 3 1/2 of those years spent in the front attending to customers during busy days/hours as well as two of those years in curbside. I've also worked in different departments such as Floral Design for Valentines day, Mothers day etc. I also have experience in the Seafood department during crawfish season, I spent it taking orders from customers and also prepping their orders. I am a motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HEB Grocery Store
Houston, TX
11.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Channelview High School
Channelview, TXSan Jacinto College District
Pasadena, TXSkills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Order and Refund Processing
- Proper Storage Procedures
- Cash Counting
- Attention to Detail
- Spanish speaker
Timeline
Customer Service Representative
HEB Grocery Store
11.2018 - Current
High School Diploma -
Channelview High School
San Jacinto College District
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