Emily Findley
Newnan,USA
Summary
Dispatcher with over 10 years of experience in emergency response and customer service, adept at streamlining communication processes and enhancing operational efficiency. Possesses strong problem-solving and critical thinking skills, with a proven track record of optimizing dispatching strategies and improving service delivery. Committed to leveraging adaptability and detailed orientation to further enhance team performance and customer satisfaction in future roles. Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.
Overview
11
11
years of professional experience
Work History
Emergency Communications Officer
Coweta County 911/EMA
Newnan , GA
04.2024 - Current
- Monitored radio traffic to ensure proper communication protocol was followed.
- Assessed incoming calls for priority ranking, assigning appropriate response levels.
- Documented all incoming and outgoing communications related to emergency incidents.
- Dispatched personnel and equipment as necessary to respond to emergency situations.
- Coordinated resources between multiple agencies during large scale emergencies.
- Responded promptly to requests from field personnel for additional resources or assistance.
- Remained calm under pressure while providing clear instructions during high stress situations.
Dispatcher
R.S Andrews Electrical, Plumbing, And HVAC
Atlanta
08.2023 - 04.2024
- Streamline communication between field technicians and customers to ensure timely service delivery and customer satisfaction
- Implement innovative dispatching strategies to optimize field service routes and reduce travel time for technicians
- Collaborate with field technicians and customer service representatives to identify and address operational inefficiencies, ultimately improving service delivery and customer satisfaction
Communications Training Officer
Coweta Country E-911/EMA
Coweta
09.2017 - 08.2023
- Answer emergency and non-emergency phone calls, document details of the call into the CAD (computer aided dispatch) to assist in coordinating responses to emergency situations
- Coordinate responses for Law Enforcement, Fire Department, and EMS in a timely manner to emergency situations
- Provide emergency medical instructions to callers to begin first aid/life saving measures until units arrive on scene
- Communicate with fellow responders providing locations and details of each call for service
- Provide exceptional customer service to the community
- Provide on the job training to newly hired employees
- Maintain certifications and seek out new training opportunities
- Create and implement specialized communication training programs tailored to the specific needs and challenges of emergency response teams, ensuring that all team members are equipped with the necessary skills to effectively communicate and coordinate during high-stress situations
- Develop and conduct periodic communication drills and exercises for emergency response teams to simulate real-world scenarios and ensure that team members are proficient in handling various communication challenges under high-stress conditions
Assistant Manager
O'Reilly Auto Parts
06.2015 - 04.2019
- Provide exceptional customer service to every customer
- Manage weekly employee scheduling
- Balance Payroll and store profit daily
- Traveled for sales calls to maintain account relationships and recruit new business accounts
- Supervise team members to ensure customers are receiving exceptional customer service
- Obtain knowledge of motor vehicles to assist customers in locating correct repair items for their vehicle
- Obtain customer and employee complaints and assist in correcting matters
- Supporting the team members and store in daily operations
- Practice secured money handling procedures
Team Member
Arby's
02.2014 - 09.2016
- Provide exceptional customer service
- Clean and maintain facilities
- Communicate with other team members to achieve a common goal
- Practice secure money handling procedures
Education
Undergraduate - Emergency Management
Jacksonville State University
Jacksonville12-2025
High School Diploma -
Newnan High school
Newnan05.2016
Skills
- Detailed Oriented
- Critical Thinking
- Interpersonal Skills
- Problem Solving
- Communication
- Adaptability
Timeline
Emergency Communications Officer
Coweta County 911/EMA
04.2024 - Current
Dispatcher
R.S Andrews Electrical, Plumbing, And HVAC
08.2023 - 04.2024
Communications Training Officer
Coweta Country E-911/EMA
09.2017 - 08.2023
Assistant Manager
O'Reilly Auto Parts
06.2015 - 04.2019
Team Member
Arby's
02.2014 - 09.2016
Undergraduate - Emergency Management
Jacksonville State University
High School Diploma -
Newnan High school
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