Emily Flanary
Loves Park,IL
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapts at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Office Manager
Alden Poplar Creek
Hoffman Estates, Illinois
08.2025 - Current
- Facilitated hiring by recruiting, screening, interviewing, and verifying candidate qualifications.
- Maintained organized confidential employee files to ensure compliance with licensing standards.
- Executed payroll system edits and submitted documentation for processing to AMS Payroll Specialist.
- Coordinated staff performance reviews to align competencies with departmental policies.
- Served as benefit coordinator to ensure accurate completion of health and insurance enrollment forms.
- Assisted department managers in tracking staff attendance and managing leave requests.
- Oversaw COBRA and FMLA processes to maintain compliance with regulations.
Resident Financial Liaison
Alden Management Services
Chicago, Illinois
10.2024 - 08.2025
- Facilitated meetings with residents, POAs, and guardians to gather payment and financial information as well as educate on financial responsibility.
- Consistently surpassed expectations for Resident Agreements across two buildings.
- Collected essential Medicaid forms for Public Aid Admit Packet prior to admissions.
- Gathered income documentation, including Social Security award letters and bank statements, for Public Aid admissions.
Teacher
Legacy Academy of Excellence Charter School
Rockford, IL
10.2023 - 08.2024
- Developed and maintained classroom environments conducive to student learning and development.
- Prepared and presented lesson plans utilizing both traditional and modern instructional methods.
- Assisted colleagues with assignment creation, special projects, grading, and administrative tasks.
- Evaluated projects, exams, and assignments to monitor student progress.
- Engaged with families to discuss student achievements and challenges.
Clinical Case Manager
National Youth Advocate Program
Rockford, IL
05.2023 - 10.2023
- Community based program working with youth ages 6 to 18.
- Communicated with schools, caseworkers, probation officers, and families involved in the client's life.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Reported to courts on clients participation and engagement levels.
- Managed a caseload of 50+ youth.
Housing Coordinator
National Youth Advocate Program
Rockford, IL
06.2022 - 05.2023
- Provided in-home support services, community resource referrals, advocacy, and other social services.
- Worked with Families and Youth involved with DCFS to find stable housing.
- Communicated with caseworkers concerning mutual clients.
- Managed a caseload of 20+ Families.
- Worked with relative caregivers through the legal guardianship process and provided resources and support.
- Provided crisis intervention.
Intern
Scott County Jail
Davenport, IA
01.2022 - 08.2022
- Built rapport and guided discussion with patients using therapeutic communication techniques.
- Counseled clients on mental health or personal achievement.
- Led a Healthy Relationship Class with the female clients.
- Co-facilitated Cognitive Reconstruction with the male clients.
Intern
One Eighty
Davenport, IA
08.2021 - 01.2022
- Residential program for women coming out of poverty, crisis, addiction, or incarceration.
- Assisted in group therapy with a licensed psychiatrist.
- Provided the women with assistance in school, work, or social services.
- Ensured women were completing their daily tasks.
- Supervised visits and calls of the clients.
Intern
Shield HealthCare
Elmhurst, IL
05.2021 - 08.2021
- Gained proficiency in customer service, sales support, and logistics.
- Conducted audits of third party billers' documentation requirements as main responsibility.
- Collaborated with healthcare providers and successfully gathered clinical notes.
- Packed and picked medical supply orders to be sent out to customers.
Education
Bachelor of Arts - Forensic Psychology
Saint Ambrose University
Davenport, IA05-2022
Associate of Arts -
Rock Valley College
Rockford, IL05-2019
Skills
- Client advocacy and support
- Referral management
- Attention to detail
- Financial literacy
- Medicaid documentation
- Curriculum development and lesson planning
- Faculty collaboration
- Financial documentation
Accomplishments
- Dean's List (2018, 2019, 2020, 2021)
- Graduated with Cum Laude
- 2024: Award for Lesson Presentation
- 2024: Award for Lesson Planning
Certification
- Adverse Childhood Experiences - The Study and Beyond
- CPR Certification
- Ask Refer Listen Certification
- Bloodborne Pathogen Certification
- Mandated Reporter Certification
- HIPPA Certification
Timeline
Business Office Manager
Alden Poplar Creek
08.2025 - Current
Resident Financial Liaison
Alden Management Services
10.2024 - 08.2025
Teacher
Legacy Academy of Excellence Charter School
10.2023 - 08.2024
Clinical Case Manager
National Youth Advocate Program
05.2023 - 10.2023
Housing Coordinator
National Youth Advocate Program
06.2022 - 05.2023
Intern
Scott County Jail
01.2022 - 08.2022
Intern
One Eighty
08.2021 - 01.2022
Intern
Shield HealthCare
05.2021 - 08.2021
Bachelor of Arts - Forensic Psychology
Saint Ambrose University
Associate of Arts -
Rock Valley College