Summary
Work History
Education
Skills
Summary And Objective
Training
Hi, I’m

Emily Fletcher

Sanderson,FL
Emily Fletcher

Summary

Professionally well rounded and experienced in customer care, training, and office duties, with a passion for nature and small town life.

Work History

AT&T

Retail Sales Associate
02.2024 - Current

Job overview

  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Tmobile

Retail Sales Associate
07.2022 - 11.2023

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Murphy & Ellis LLC

Receptionist
06.2021 - 11.2021

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.

Holland & Knight

Receptionist/Marketing Liaison
01.2019 - 11.2020

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

First Coast Logistics Services

Data Entry Clerk
01.2017 - 01.2019

Job overview

  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.

United States Navy, USS Chafee- Naval Station Pearl Harbor-Honolulu, Hawaii

Ombudsman
10.2013 - 12.2015

Job overview

  • The job of the ombudsman, is to serve as the liaison between the ship's captain and the family members of the crew
  • It is a contracted volunteer position, chosen by the commander of the ship
  • Responsibilities of the ombudsman include: -Attended extensive training programs on operational security -Sent out sensitive information to the families about ship movement (such as deployment and homecoming dates) through email or meetings -Met with all levels of the chain of command to bring attention to any issues the families may had -Supported the spouses of the service members during deployments -Provided information and referrals to the families as the adjusted to their new home in Hawaii.

Radford High School-Honolulu, Hawaii/Steele Canyon High School-Spring Valley, California

Colorguard Director/Band Instructor
02.2010 - 12.2015

Job overview

  • Started teaching in San Diego in 2010, and moved to Hawaii in 2013
  • The same responsibilities applied in both locations.
  • As a band and colorguard staff member, I was involved in every step required for our students to learn and perform award winning marching band shows, and become part of a program they could be proud of.
  • This included: -All administrative duties, such as prepared, distributed, collected, and sorted health information and permission forms, placed orders for equipment, and requested facilities for rehearsals and performances -Recruited for the program, designed and posted flyers, and organized meetings for prospective members and their families
  • Doubled both programs within one year. -Scheduled practices, camps and performances -Arranged and assisted with fundraisers -Prepared and presented the budget for the season -Met with parents and school officials -Communicated with 4 through letters, calendars, social media, phone calls, texts, etc. -Designed costumes, flags, equipment, and props to compliment the show -Choreographed marching band, winterguard, and dance team performances -Organized community outreach efforts for the students to be involved in their neighborhood through performances or community service -Created a curriculum for the students, which required them to 'pass off' basic dance and equipment skills so they could receive a grade and performing art credit for their efforts -Acted as a role model and mentor for the students, gave advice and helped them with college applications, auditions, etc. -Held camps and meetings for the student leadership, with lessons designed to assist them in becoming better leaders for their peers -Facilitated team building exercises and "family time" to help the students form bonds with fellow band/colorguard members -Supervised, and ensured safety for, as many as 80 students in many trips, including Disneyland, Boston, and New York.

Education

The University of Alabama
Tuscaloosa, AL

from Business Administration

Brookwood High School
Brookwood, Alabama

University Overview

Maintained excellent grades while participating in and leading the band and colorguard program, and working an after-school job where I was promoted to manager soon after graduating.

Cuyamaca College
Spring Valley, California

University Overview

Took music performance and education classes while teaching at a local high school

Skills

  • Microsoft Office
  • Organization/Time Management
  • Leadership and Management
  • Event Planning and Execution
  • Scheduling
  • Teaching and Training
  • Strong Attention to Detail

Summary And Objective

Hard working, caring, motivated, and enthusiastic with a very diverse customer service and administrative background. By applying skills acquired through my education, training, employment, and hobbies, I am prepared to adapt to any situation and become successful in any environment.

Training

  • Several ombudsman and other Navy related courses
  • Attended “Midwest Band Clinic” in Chicago for seminars on building successful programs and special education, as well as other ‘teacher meetings’
  • Classes for parents of children with autism (teaches organizational skills and patience)
  • Telecommunications training course at Cox Communications, where I finished first in my class
  • Further education goals forthcoming

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Emily Fletcher