Summary
Overview
Work History
Education
Timeline
Generic

Emily Floreno

Cheektowaga,New York

Summary

Coordinated emergency response operations as Public Safety Dispatcher for six months, ensuring efficient communication and rapid response to incidents. Managed prisoner intake and booking processes as Matron for two years, demonstrating strong organizational and interpersonal skills. Developed expertise in crisis management and operational procedures, contributing to overall public safety. Proven ability to handle high-pressure situations with professionalism and accuracy. Versatile and adaptable professional with a solid background in patient care and emergency response. Known for strong attention to detail and collaboration within multidisciplinary teams, ready to enhance patient outcomes through effective communication and proactive care.

Overview

6
6
years of professional experience

Work History

Certified Nursing Assistant

Greenfield Assisted Living
Lancaster, NY
08.2021 - Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Public Safety Dispatcher

Cheektowaga Police Department
Cheektowaga , NY
03.2025 - 09.2025
  • Managed emergency calls and dispatched officers to critical incidents.
  • Coordinated communication between police units and emergency services.
  • Monitored radio traffic for real-time updates on ongoing situations.
  • Maintained accurate records of all calls received and actions taken.

Matron

Cheektowaga Police Station
Cheektowaga, NY
12.2022 - 03.2025
  • Recorded personal property of prisoners and sealed property in envelopes.
  • Utilized computer-based filing system by entering each prisoners' personal information into system.
  • Supervised inmates during day-to-day activities.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Maintained records of prisoners' identification and charges.

Nurse Assistant

Elderwood Assisted Living
West Seneca , NY
01.2020 - 08.2021
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Delivered high level of care to every patient.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Used mobility devices to transport patients.
  • Assisted over 50 residents with daily needs, personal hygiene, dressing and facility transfers.

Education

Criminal Justice

Erie Community College
Buffalo, NY
12.2023

High School Diploma -

Lackawanna High School
Lackawanna, NY
06.2014

Timeline

Public Safety Dispatcher

Cheektowaga Police Department
03.2025 - 09.2025

Matron

Cheektowaga Police Station
12.2022 - 03.2025

Certified Nursing Assistant

Greenfield Assisted Living
08.2021 - Current

Nurse Assistant

Elderwood Assisted Living
01.2020 - 08.2021

Criminal Justice

Erie Community College

High School Diploma -

Lackawanna High School
Emily Floreno