Emily Flores
Collinsville,IL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Entertainment Events Manager
Slick City
03.2024 - Current
- Managed volunteer staff during large-scale events, providing clear direction and guidance while maintaining a positive working environment.
- Provided exceptional customer service to clients throughout the entire event process, from initial consultation to post-event followup.
- Enhanced audience engagement by implementing innovative event themes and interactive activities.
- Generated increased ticket sales through targeted marketing efforts and strategic partnerships with local businesses.
- Utilized social media platforms effectively to promote upcoming events and engage with potential attendees.
Assistant Manager
Skyzone
01.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Uptown Scoops Icecream Shop
08.2023 - 12.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Bachelor of Arts - Mass Communication
Southern Illinois University, Edwardsville
Edwardsville, IL05-2026
High School Diploma -
Collinsville High School
Collinsville 05-2022
Skills
- Ticketing management
- Guest services
- Creative direction
- Onsite execution
Certification
Seal of Biliteracy In Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Entertainment Events Manager
Slick City
03.2024 - Current
Shift Manager
Uptown Scoops Icecream Shop
08.2023 - 12.2023
Assistant Manager
Skyzone
01.2023 - 03.2024
Seal of Biliteracy In Spanish and English
Bachelor of Arts - Mass Communication
Southern Illinois University, Edwardsville
High School Diploma -
Collinsville High School
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