Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emily Flores

Collinsville,IL

Summary


Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Entertainment Events Manager

Slick City
03.2024 - Current
  • Managed volunteer staff during large-scale events, providing clear direction and guidance while maintaining a positive working environment.
  • Provided exceptional customer service to clients throughout the entire event process, from initial consultation to post-event followup.
  • Enhanced audience engagement by implementing innovative event themes and interactive activities.
  • Generated increased ticket sales through targeted marketing efforts and strategic partnerships with local businesses.
  • Utilized social media platforms effectively to promote upcoming events and engage with potential attendees.

Assistant Manager

Skyzone
01.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Manager

Uptown Scoops Icecream Shop
08.2023 - 12.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

Bachelor of Arts - Mass Communication

Southern Illinois University, Edwardsville
Edwardsville, IL
05-2026

High School Diploma -

Collinsville High School
Collinsville
05-2022

Skills

  • Ticketing management
  • Guest services
  • Creative direction
  • Onsite execution

Certification

Seal of Biliteracy In Spanish and English

Languages

Spanish
Native or Bilingual

Timeline

Entertainment Events Manager

Slick City
03.2024 - Current

Shift Manager

Uptown Scoops Icecream Shop
08.2023 - 12.2023

Assistant Manager

Skyzone
01.2023 - 03.2024

Seal of Biliteracy In Spanish and English

Bachelor of Arts - Mass Communication

Southern Illinois University, Edwardsville

High School Diploma -

Collinsville High School
Emily Flores