Emily Folse
North Little Rock
Summary
Dynamic customer service professional with extensive experience in inbound and outbound interactions, adept at facilitating payment arrangements for timely account resolution. Proven ability to communicate effectively over the phone, fostering positive relationships with clients and enhancing overall customer satisfaction. Committed to delivering exceptional service and support, driving results through attentive listening and problem-solving skills. Passionate about contributing to team success while maintaining a focus on client needs and expectations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Caregiver
Home health
01.2018 - Current
- House cleaning, taking of the needs of the disable patient bathing cooking taking to appointments making appointments do all her shopping issued meds
Customer Service Representative
FIRST COLLECTIONS
03.2000 - 04.2001
- Made outgoing calls to help customers with paying there bills
- Trained new hires on call handling procedures, enhancing team efficiency and service delivery standards.
- Utilized CRM software to document customer interactions, ensuring accuracy and consistency in records management.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Dealt helping customers with paying bills on time.
- Helped with payment arrangements.
Education
Ged - High school or equivalent
Adult Education
Little Rock, AR01.1990
Skills
- Accurate data entry
- Experienced with Microsoft Word
- Support with self-care routines
- Administering medication
- In-home health services
- Proficient in English
- Professional phone communication
- Personal assistance expert
- In-home care
- Nutritional meal preparation
- Meal preparation
- Web server management
- Proficient in computer applications
- Organizational cleaning skills
- Compassionate patient assistance
- Accounts receivable processing
- Patient care plans
- Compassionate assistance
- Trustworthy and diligent
- Efficient multitasking
- Basic home maintenance
- Empathetic guidance
- Personal care support
- Residential cleaning
- High ethical standards
- Personal care support
- Empathetic communication
- Home maintenance duties
- Dependable and responsible
Certification
Driver's License
Timeline
Caregiver
Home health
01.2018 - Current
Customer Service Representative
FIRST COLLECTIONS
03.2000 - 04.2001
Ged - High school or equivalent
Adult Education