Emily Forsgren
Jonesboro,Arkansas
Summary
A highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Is devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Server and Event Staff
Ridge Pointe Country Club
09.2023 - Current
- Provided high-quality customer service, ensuring a pleasant dining and event experience for club members and guests
- Expertly served food and beverages, maintaining knowledge of menu items and ensuring accurate orders
- Assisted in the setup, execution, and teardown of events
- Worked closely with kitchen staff, bartenders, and other servers to ensure efficient service and a seamless guest experience
- Maintained cleanliness and organization of dining and event areas, following health and safety regulations
- Addressed and resolved guest concerns promptly and professionally to ensure satisfaction
- Suggested menu items and promotions to enhance guest experience and increase sales
- Assisted in managing inventory levels of food, beverages, and event supplies, ensuring timely replenishment
Sales Intern
Embassy Suites
01.2025 - 04.2025
- Assisted in routing folios and managing group accounts to ensure accurate billing for group bookings and events
- Participated in revenue calls, gaining exposure to industry terminology and revenue optimization strategies (ADR, IPO)
- Supported the Director of Sales in client communications, logging business calls, and maintaining accurate client profiles
- Assisted in event planning, including inputting new events, updating client profiles, and managing event details for repeat clients
- Collaborated with banquet teams to set up and execute large-scale events, including a 400-person plated lunch
- Successfully handled a sales call, upselling room upgrades, contributing to revenue growth
- Supported the Charity Ball event by assisting with logistics and tracking alcohol consumption
- Utilized ADP system to manage team member schedules for events and day-to-day operations
Camp Instructor and Event Staff
National Cheer Association (NCA)
05.2022 - 08.2023
- Communicated with parents, staff, and coaches
- Adjusted coaching techniques based on strengths and weaknesses of athletes
- Prepared cheerleaders for games and competitions with a rigorous practice schedule
- Observed cheerleaders during events and practices to determine needs for individual or team improvement
- Taught cheerleaders safety and proper stunting and tumbling techniques
- Coordinated travel arrangements, tracks expenses, and put together staff payrolls
- Helped assist set up and take down equipment at cheer competitions
Intern, Football Recruitment
Arkansas State University
08.2021 - 03.2021
- Communicated with families, staff, and coaches efficiently interested in the football program
- Went and picked up catered food
- Gave tours of the football facility
- Assisted Families to the football field and to their seats
Server
Butterfield Retirement Center
06.2020 - 12.2020
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours, night, weekend, and holiday shifts
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Provided support and companionship to patients in need of assistance
- Reported patient requests, concerns, and other observations to staff
- Took each meal, newspapers, flowers, and other personal items to patients on all floors
Education
Management - Hospitality
Arkansas State University
Arkansas05.2025
Skills
- Event planning
- Customer service
- Sales support
- Team collaboration
- Inventory management
- Client communication
Community Service
- Jonesboro Humane Society Volunteer
- Holiday South Wind Heights Retirement Home Volunteer
- Making Strides of Memphis-The American Society Volunteer
- Community Leader in South Africa-Leadabroad
School Involvement
- Hospitality Majors Association
- Community Leader Studying Abroad in South Africa
- Philanthropy assistant (VP4) for the Zeta Tau Alpha foundation
- Intramural Chairman for the Zeta Tau Alpha foundation
- Philanthropy Chairman for Zeta Tau Alpha foundation
References
Kandi Baker
Director of Sales for Embassy Suites—Jonesboro, AR
(870)974-0345
Holly Schaffner
Staff Director for the National Cheer Association
(316)258-6216
Brandy Weidman
Doctor of Health Science–A.T. Still University
(479)461-8582
Timeline
Sales Intern
Embassy Suites
01.2025 - 04.2025
Server and Event Staff
Ridge Pointe Country Club
09.2023 - Current
Camp Instructor and Event Staff
National Cheer Association (NCA)
05.2022 - 08.2023
Intern, Football Recruitment
Arkansas State University
08.2021 - 03.2021
Server
Butterfield Retirement Center
06.2020 - 12.2020
Management - Hospitality
Arkansas State University
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