Summary
Overview
Work History
Education
Skills
Timeline
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Emily Fortune

Emily Fortune

Pittsburgh,PA

Summary

Proven expert in rapid data entry demonstrated at NADS. Enhanced data accuracy, employing efficient data entry techniques. Collaborated effectively with teams at TJX Companies and Target, showcasing superior communication and support skills. Achieved significant improvements in operational efficiency and guest experience.

Overview

4
4
years of professional experience

Work History

Data Entry

NADS
02.2024 - 08.2024
  • Performed data entry with speed and accuracy.
  • Utilized techniques for increasing data entry speed.
  • Performed data entry and completed proper paperwork.
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.

Customer Service

TJ Maxx, TJX Companies
04.2023 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Guest Service

Target
09.2022 - 12.2022
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Reduced product theft through exceptional guest service and sales floor activity awareness.
  • Delivered outstanding guest service.

Warehouse Packer

Frito-Lay
06.2022 - 09.2022
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Customer Service

McDonald’s
06.2020 - 06.2021
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Assisted customers by providing exceptional customer service and processing transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.

Education

Bachelor Of Applied Arts And Science - Mathematics

University of Connecticut
Storrs, CT
05.2027

Skills

  • Rapid data entry skills
  • Efficient data entry
  • Customer service and support
  • Customer Service and Communication Skills
  • Guest Service and Support

Timeline

Data Entry

NADS
02.2024 - 08.2024

Customer Service

TJ Maxx, TJX Companies
04.2023 - 02.2024

Guest Service

Target
09.2022 - 12.2022

Warehouse Packer

Frito-Lay
06.2022 - 09.2022

Customer Service

McDonald’s
06.2020 - 06.2021

Bachelor Of Applied Arts And Science - Mathematics

University of Connecticut

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Emily Fortune